Roger’s Plumbing
Plumber · Leander, TX
Our verdict
Excellent workmanship and communication with fast emergency response, but pricing runs high and reliability issues plague a small subset of customers with recurring problems.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #7 of 15 plumbers we've reviewed in Cedar Park, TX · compare all →
Our opinion, based on the 164 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Exceptional communication and transparency: 8 reviews specifically praise technicians explaining work step-by-step, providing options, and keeping customers informed throughout the process
1 cited review
“kind, patient, and incredibly informative the entire time”
Cited in 8 of the 164 reviews we analyzed — 7 cited reviews not excerpted here.
Fast emergency response: Multiple reviewers report being prioritized quickly during emergencies, with same-day or next-day arrival on burst pipes and slab leaks
1 cited review
“arrived exactly when they said he would”
Cited in 4 of the 164 reviews we analyzed — 3 cited reviews not excerpted here.
Consistently strong workmanship quality: 11 reviews mention excellent, thorough, or efficient work completion with attention to detail and cleanup
1 cited review
“Eddie did an excellent job”
Cited in 11 of the 164 reviews we analyzed — 10 cited reviews not excerpted here.
Long-term customer retention: One 10+ year customer reports only needing one reschedule in over a decade and consistently prioritizes emergencies
Cited in 1 of the 164 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Serious recurring failure pattern: One customer reports 7 repeat visits for same dripping faucet issue under warranty, with technicians making it worse most times and arriving late repeatedly
“been back 7 times, made it worse most of them, almost always late”
Red flag
Management inflexibility on specialized equipment: One tankless water heater customer reports technician lacked Rinnai experience, refused to contact manufacturer support per customer request, and owner blamed customer rather than addressing service gap
Cited in 1 of the 164 reviews we analyzed.
Pricing consistently above market: 2 reviewers specifically note 'pricey' charges or find quotes expensive, though some justify it for complex work
“a bit pricey but covers the unexpected”
Cited in 2 of the 164 reviews we analyzed.
Post-repair issues not always caught: One review reports interior water line flushing left multiple faucet and toilet supply lines plugged after main line repair, requiring customer fixes
Cited in 1 of the 164 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 164 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Although I specifically requested a. Technician with Rinnai tankless water heater experience. he clearly was not. He could not get his manometer to connect, only cleaned the igniter and focused on selling expensive warranties and services. I continue to have the same problem plus others that began while he was onsite. I will not recommend or use you again. In a response by Rogers, he asserted I had refused the …”
“They "fixed" my dripping faucet last March. Said it was under warranty. They have been back 7 times and made it worse most of them. Almost always late. Yesterday that claimed problem solved and it started dripping again almost immediately. Now I have another appt for an "estimate". So I guess warrantee doesn't really mean that. Please don't waste your time with these people. Ladies at the front desk are every nice …”
“The worst! Completely unprofessional. I scheduled an appointment a couple of days out for the 2-4 pm window. I received a call from Angela at 2:20pm telling me that there's no way her guys are going to make it that day. She rescheduled me for after 3pm the following day. I get a call back from her at 4:40pm telling me her guys can come now...I'm on my way out the door, so I stick with the rescheduled time the next …”
Positive
“Orlando was amazing from the moment he arrived until the moment he left. He was kind, patient, and incredibly informative the entire time. It’s rare to experience this level of service these days. Thank you for genuinely caring and for taking the time to walk us through the whole process. We highly recommend using Roger’s Plumbing!”
“Third time using Roger's Plumbing and all experiences were very good although a bit pricey. However sometimes more work is required than one would think and that seemingly pricey quote covers the unexpected. This last time Orlando did a fantastic job installing a seemingly simple RO system and ran into some unexpected issues. He spent the time to get the correct parts and did a great job with the install. He was …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Across platforms
Google 4.8/5 (981 reviews) significantly outpaces Yelp 3.6/5 (72 reviews)—a 1.2-star gap suggesting negative experiences cluster on Yelp and may reflect frustration with warranty disputes or recurring issues not fully represented in Google's larger sample.
Should you hire Roger’s Plumbing?
Best for
- Whole-house repiping
- Emergency and burst pipe repair
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Roger’s Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Cedar Park · Liberty Hill · Weir · Bertram