SM Mechanical Services LLC
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Based on review analysis
1 concern
Pricing fairness scored 0/100 despite 4.8★ Google rating—zero reviews mention cost, quotes, or billing, creating blind spot for budget conscious homeowners
Trust Score: 0/100 · Based on 682 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 682 Reviews Tell Us
Emergency Response
Emergency and same-day calls
Emergency and burst pipe repair
What To Watch Out For
Not enough data to identify weaknesses—all 5 reviews are 5-star with no pricing, billing, or service complaints mentioned
Pricing fairness scored 0/100 despite 4.8★ Google rating—zero reviews mention cost, quotes, or billing, creating blind spot for budget conscious homeowners
Quality & Professionalism
4 of 5 reviewers explicitly mention technician expertise, clear explanations, and educational approach rather than pressure sales
Professional site conduct noted: cleanup, tarps, respect for property in boiler replacement emergency
Communication
All 5 reviews (100%) praise responsiveness and speed—including emergency holiday weekend service and same-day diagnostics
Pricing
Not enough data to identify weaknesses—all 5 reviews are 5-star with no pricing, billing, or service complaints mentioned
Customer reviews
Reviews from Google, Yelp & more
I was having issues with my hvac unit. Dereck, the service tech arrived promptly as scheduled and took his time to diagnose the issue. He explained the issues with me and when I mentioned cleaning my condenser pump over the winter, he took the time to explain the benefits of newer condenser pumps. He didn't try to pressure me to get a new pump but clearly he likes what he does and passionate in continuing to learn and adapt to changes in the field to help customers. Highly recommend SM!
We were very satisfied with the service Dereck provided today. He immediately determined where the leak in our baseboard heating system was coming from and made the necessary repair. I am a repeat customer spanning several years due the exemplary service I have received from Felix, Angel, Dereck and the team at SM Mechanical. Once again, thank you!
I recently had an issue with my tankless hot water heater at my residential property, and Dereck from SM Mechanical Services LLC resolved it quickly and professionally. From start to finish, the experience was excellent. Dereck was knowledgeable, thorough in diagnosing the issue, and took the time to clearly explain what was going on and how it was fixed. His attention to detail and commitment to getting things done the right way really stood out. Overall, this was a great service experience… responsive, trustworthy, and high quality work. Based on this experience, I’m also actively exploring SM Mechanical for a full HVAC replacement at my commercial property. Highly recommend Dereck and the SM Mechanical team.
We cannot say enough good things about SM Mechanical Services. They truly saved the day — and the week — for our family. Over a holiday weekend with brutally cold temperatures, we were without heat and hot water for nearly 48 hours. They came out, assessed the situation, and replaced our boiler system on incredibly short notice. From start to finish, the entire team was outstanding. The installers were professional, thorough, and genuinely kind. They treated our home with care, laid down tarps, kept everything clean, and did an excellent job explaining the work along the way. The quality of their work and attention to detail really stood out. We are beyond grateful for their responsiveness, craftsmanship, and compassion during a very stressful situation. If you’re looking for a reliable, trustworthy HVAC company that shows up when it matters most, we highly recommend SM Mechanical Services. Absolutely top-notch service. Thanks so much!! Daniela Giuliano
Edwin and Jose were Amazing!! They did a fantastic job putting in my shower. They walked me thru the whole process and I love my shower!!! They cleaned up everything and were very polite and respectful. I am def. going to request them two to come back and put my bathroom vanity and sink in!!! Great job guys!!!
Business details
Service area
Based in Glastonbury. Serves 15 nearby cities within 20 miles:
SM Mechanical Services LLC