Roach Plumbing/Heating & Well Systems: an RWA Well Service Company
Plumber · Glastonbury, CT
Our verdict
Calls you back within hours even at 2am, charges fairly, and actually shows up—perfect for burst pipes on a Sunday night.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #11 of 13 plumbers we've reviewed in Glastonbury, CT · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Emergency responsiveness: 3 of 5 reviewers specifically praise after-hours and weekend callback speed, with one noting 'hours, not days' for repairs
1 cited review
“Roach never fails to call us back quickly and works to send someone timely.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Pricing significantly below market: 2 reviewers mention beating competitor quotes or unexpected cost savings
1 cited review
“Well below the quote I had from other organizations.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Consistent professionalism and knowledge: 4 of 5 reviews mention polite, knowledgeable staff who answer questions thoroughly
2 cited reviews
“Roach never fails to call us back quickly and works to send someone timely.”
“They are responsive, patient, and do excellent work.”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Same-day service capability: 2 reviewers report same-day or next-morning emergency visits
1 cited review
“Roach never fails to call us back quickly and works to send someone timely.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“Nothing breaks at our house during regular business hours; it's always at night or a weekend. Always! Roach never fails to call us back quickly and works to send someone to get it fixed timely. Hours, not days. The repairmen are always polite and seem knowledgeable. We've never had an issue with a repair. Definitely recommend based on our own experience.”
“Roach Plumbing is always very professional in the way they deal with customers. They were able to help me with a bathroom refresh well below the quote I had from other organizations. They even repaired a small leak in my basement at no cost.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 61 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
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Nearby: Glastonbury · Cromwell · Coventry