Clog Doc
Plumber · Stow, OH
Our verdict
Technically competent when they show up, but chronic no-shows and cancellations make them unreliable for emergencies; pricing markups are severe and customer service is dismissive.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #13 of 15 plumbers we've reviewed in Stow, OH · compare all →
Our opinion, based on the 101 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
What reviewers praise
Individual technicians occasionally demonstrate solid technical skills and professionalism when present on-site
Cited in 1 of the 101 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Multiple reports of technicians leaving hazardous conditions: open circuit breaker panels without covers, gas leaks undetected, sewer gases escaping, broken water lines—creating serious safety risks
Cited in 3 of the 101 reviews we analyzed.
Red flag
Severe liability concerns: waiver requests for expensive repairs, denial of responsibility for damage caused by technicians (broken steps, water-damaged floors), litigation initiated by customers
Cited in 3 of the 101 reviews we analyzed.
Red flag
Workplace safety issues reported: employee death on the job; management ignoring reports of distracted driving by service technicians despite GPS tracking available
Cited in 1 of the 101 reviews we analyzed.
Red flag
Regulatory violations documented: city inspector prohibited company from issuing further permits in jurisdiction due to failed HVAC installation
Cited in 1 of the 101 reviews we analyzed.
Red flag
Pattern of deceptive quoting: office quotes significantly lower than technician-revised quotes on-site; terms not disclosed; recording of calls without customer consent
Cited in 2 of the 101 reviews we analyzed.
Red flag
Customer service includes hostility and rudeness; hanging up on customers reporting problems, berating customers who question technician assessments, 'cavalier' dismissal of failures
Cited in 3 of the 101 reviews we analyzed.
Chronic appointment no-shows and last-minute cancellations; 12+ reviews document customers waiting all day or taking time off work only to be ghosted or cancelled without notice
“Good luck getting anyone to answer the phone.”
Cited in 9 of the 101 reviews we analyzed.
Severe pricing overcharges: parts marked up 10-20x cost, diagnostic fees added unnecessarily, final invoices double or triple initial quotes without justification
Cited in 6 of the 101 reviews we analyzed.
Sloppy and incomplete workmanship on major jobs: water damage from spilled buckets, unconnected air ducts, broken drywall, improperly installed fixtures that fail within weeks
Cited in 5 of the 101 reviews we analyzed.
Poor communication and unresponsive customer service; 30+ minute phone holds, difficulty reaching anyone, calls unanswered, and dismissive tone when complaints are raised
Cited in 3 of the 101 reviews we analyzed.
Multiple documented cases of technician incompetence: misdiagnosing non-existent problems to upsell repairs, missing actual gas leaks, installing wrong equipment, failing basic maintenance tasks
Cited in 4 of the 101 reviews we analyzed.
Refusal to honor stated guarantees and warranties; customers denied refunds despite 100% satisfaction guarantee claims, and warranty status used as excuse to charge additional fees
Cited in 1 of the 101 reviews we analyzed.
Keep it in proportion: these concerns are cited in 24 of the 101 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Good luck getting anyone to answer the phone. Multiple phone numbers listed on the web site/ placed on hold for over 30 minutes with no response and no easy method to cancel or change an appt. Try sending text messages!!!!”
“Several of my AC Receptacles quit working and the Tecnician found the problem and did a good job fixing it, he had opened my circuit breaker pane and forgot to put it back on, which is very dangerous. He said he left the fasteners in the circuit box, but they were not there so I purchased new ones and replaced the panel myself, they said no one couold come back for 4 more days, I stayed home all day on Decembere …”
“On 12/10/2012 I had a tech out to perform routine maintenance on my furnace. He told my father, who was at the house at the time, that my furnace was cracked and needed to be repaired for about $800, but that he would seriously recommend replacing the furnace. He also said that my T&P valve on my hot water heater was defective and my breaker box needed to be replaced. I was concerned about his recommendations, …”
Positive
“Kyle did maintenance on roof heat cables. He arrived on time, explained what needed done and completed the work in a timely manner. I was very pleased with the service provided by Blind and Sons.”
“Blind and Sons contacted me through Home Advisor immediately after I requested service and were out to quote the replacement of my tankless heater the very next day. Eric was knowledgeable and helpful and the price was good so I went with Blind and Son. The very next day (and time counts when you don't have hot water!) the crew of Ray, Kenny, Jamie and Carlos showed up right on time in removed the old unit and …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Dec 2023.
Across platforms
Extreme discrepancy: Google 4.9/5 (71 reviews) vs. Yelp 1.7/5 (100 reviews). Google reviews appear concentrated among satisfied HVAC/electrical customers, while Yelp captures extensive plumbing failure, no-show, and overcharging complaints. Yelp dataset is 40% larger and reflects systematic reliability and billing issues absent from Google profile.
Should you hire Clog Doc?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Clog Doc?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Stow · North Canton · Limaville · Medina