Horton Plumbing, Heating, Cooling, & Remodeling
Plumber · Ann Arbor, MI · Open 24 hours per Google listing
Our verdict
Sends skilled technicians who arrive fast (30 mins in one case, 9pm emergency response) and charge fairly, with consistently thorough cleanup and patient explanations.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #4 of 15 plumbers we've reviewed in Ann Arbor, MI · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Fast emergency response: one reviewer called at 8:30pm Saturday and technician arrived by 9:00pm; another got service within 30 minutes after a missed appointment
2 cited reviews
“The price was very reasonable.”
“He went above and beyond more than he had to.”
All 5 reviews praise technician professionalism and knowledge (Sean Fritz, Ron, Conner, Christian Riolo, Steve Pouliot named specifically)
3 cited reviews
“The price was very reasonable.”
“He went above and beyond helping me.”
“He went above and beyond more than he had to.”
Cited in 5 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Thorough cleanup and attention to detail: 3 reviews specifically mention leaving no trace, keeping snow off floors, or meticulous work area restoration
1 cited review
“The price was very reasonable.”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Willingness to go beyond scope: technician purchased fixture from Home Depot for customer; workers explained everything and answered homeowner questions patiently
1 cited review
“He went above and beyond helping me.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Fair pricing confirmed by reviewers on repair jobs (frozen pipe, laundry fixture repair, expansion tank)
1 cited review
“The price was very reasonable.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Appointment scheduling issue: one review notes the company forgot a scheduled appointment, requiring callback to dispatch someone (though response was still fast)
“He went above and beyond more than he had to.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“The workers for Horton plumbing are great people even the young lady on the phone. The companies great but did forget we had an appointment that day when I called they still got someone out within 30 mins. The amazing worker Conner came to fix the job. He was super friendly helpful . He went above and beyond more than he had to.”
“I bought an older condo and my contractor did not hook up the laundry tub and faucets correctly. I tried to do laundry for the first time and it leaked. One call to Horton’s fixed that. They sent Ron out for the repairs and he was incredible. He was very professional and knowledgeable. He put me at ease and fixed everything perfectly. Since I’m a first time homeowner I had a lot of questions and he went above …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,634 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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Nearby: Belleville · Southfield · Ann Arbor · Hamburg