Horton Plumbing, Heating, Cooling, & Remodeling
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Budget-Friendly
Fair Pricing ✓
1 concern
Appointment scheduling issue: one review notes the company forgot a scheduled appointment, requiring callback to dispatch someone (though response was still fast)
Trust Score: 0/100 · Based on 1634 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 1634 Reviews Tell Us
Emergency Response
Fast emergency response: one reviewer called at 8:30pm Saturday and technician arrived by 9:00pm; another got service within 30 minutes after a missed appointment
Emergency and same-day calls
Emergency and burst pipe repair
What To Watch Out For
Appointment scheduling issue: one review notes the company forgot a scheduled appointment, requiring callback to dispatch someone (though response was still fast)
Quality & Professionalism
All 5 reviews praise technician professionalism and knowledge (Sean Fritz, Ron, Conner, Christian Riolo, Steve Pouliot named specifically)
Thorough cleanup and attention to detail: 3 reviews specifically mention leaving no trace, keeping snow off floors, or meticulous work area restoration
Communication
Willingness to go beyond scope: technician purchased fixture from Home Depot for customer; workers explained everything and answered homeowner questions patiently
Pricing
Fair pricing confirmed by reviewers on repair jobs (frozen pipe, laundry fixture repair, expansion tank)
Customer reviews
Reviews from Google, Yelp & more
I bought an older condo and my contractor did not hook up the laundry tub and faucets correctly. I tried to do laundry for the first time and it leaked. One call to Horton’s fixed that. They sent Ron out for the repairs and he was incredible. He was very professional and knowledgeable. He put me at ease and fixed everything perfectly. Since I’m a first time homeowner I had a lot of questions and he went above and beyond helping me. I highly recommend Horton’s and especially Ron.
We had a frozen water pipe break under kitchen sink due to the extremely cold temperatures last week. I called Horton Plumbing at about 8:30 pm Saturday evening and Sean Fritz showed up at about 9:00 pm. Sean Fritz was very knowledgeable and professional and did an outstanding job fixing the broken pipe. After the job was done, everything was tested and made sure there are no more leaks and the work area was cleaned up leaving no trace. Thank you Sean. The price was very reasonable and I would recommend Horton Plumbing for all HVAC, and plumbing related issues.
Wonderful experience! The plumber (Christian Riolo) was polite and knowledgable. He was on time and brought booties so as to keep snow off of my floors. He quickly found the fixture we were looking for and went to Home Depot to purchase it for us. We loved the fixture and the installation was fast and professional. He was very conscientious and thoroughly cleaned the work area before he left.
Steve Pouliot from Horton did a fantastic job at our home today. He efficiently replaced the expansion tank on our water heater and installed a new relief valve with great attention to detail. Steve was prompt, professional, and clearly knowledgeable — he explained everything he was doing and made sure the system was working perfectly before he left. It’s always great to have a technician who takes pride in their work and respects your home. We couldn’t be more pleased with the service and will definitely call Horton Plumbing again for future plumbing needs!
The workers for Horton plumbing are great people even the young lady on the phone. The companies great but did forget we had an appointment that day when I called they still got someone out within 30 mins. The amazing worker Conner came to fix the job. He was super friendly helpful . He went above and beyond more than he had to.
Business details
Service area
Based in Ann Arbor. Serves 21 nearby cities within 20 miles:
Horton Plumbing, Heating, Cooling, & Remodeling