P.K. Wadsworth Heating & Cooling

PK Wadsworth is the best. We have used other local services in the past and needed a change because of increased prices. So ask around in our neighborhood and PK name came up with very positive comments. So we gave them a call and have found them to be excellent and the right cost. And if you have a boiler, Mike is really great. Found him to be honest and very knowledgeable.

We couldn’t be happier with the HVAC service from Mike M, who was absolutely fantastic! From the moment he arrived, he was friendly, professional, and incredibly knowledgeable. He explained everything in a clear way, and made sure all of our questions were answered. You can tell Mike truly cares about doing the job right. Everything was done efficiently, educating us along the way which gave us real peace of mind knowing that our system is now running safely and smoothly. The whole experience was smooth and stress-free. We’d highly recommend Mike M who provided top-notch service! Thank you Mike!

Mike Marcinick is Awesome and knowledgeable Technician! He was able to diagnose are problem with our Boiler Heating System. We even had some options on fixing it or install a new system. Mike was so courteous towards us and we felt he was doing his best for us. Also I want to give additional compliments to the other technicians that made all this possible on the pictures posted on the boiler installation Eric A. Bowen: Who inspected the old boiler and recommended the best boiler replacement. He also made finance advice that got the ball rolling. He m a de it so easy and was able to get the boiler installation started the next day. Jermaine Jolly and two other helper Technicians that made the installation efficient. The Master Technician who made all his knowledge and expertise to get the Boiler upand running..You and your crew are so AWESOME !! The heat is working great and we are so thankful for PK Wadsworth coming to the rescue. We highly recommend this company for your Heating and Cooling needs.

I had my annual furnace inspection. Technician was here for all 10 minutes (literally) and left. Dusty, dirty filter was left behind and the power to the house was off the entire time. This leaves me wondering if he has known the true working status of the furnace. I truly believe he did not do a thorough inspection. I hope the regional manager reads this and give a formal counseling to this kind of work ethic because know it is not representative of the company.

This is the most unprofessional business I have ever dealt with. Their bad reviews are the tip of the iceberg. We had an appointment set days in advance at a time they chose. 20 minutes after the appointment time, we received a text that they had completed their meeting and asked for a rating although they had never showed up! After several calls to them they said they couldn't come out. They gave several contradictory reasons why that made no sense. Don't waste your time with this inept company.

My AC unit was leaking, and since I had a maintenance contract with PKW, i phoned them. I had initially assumed that the leak was coming from rain that had gotten into the system from an outdoor pipe. (It had been very rainy.) It had not occurred to me to check the furnace/AC room, because a technician had done routine maintenance on the unit on May 6, 2023 (as part of my maintenance contract) and I assumed that good maintenance would have discovered any leaks. When PKW came out, I was told that some part of the drain had been clogged, and the clog was causing the leak. I asked why the clog had not been noticed during the earlier, routine maintenance visit. I was told by Christine (one of the people who answers the phone) that, during the earlier maintenance visit, water was still running through the part and that they do NOT check to see whether clogs might be occurring if there is water running. I pointed out, in writing, that even a partial clog can nevertheless allow some water to flow. I also pointed out, in writing, that the maintenance contract did not say, "We don't check for clogs if (some) water is still running." I was then told that to avoid another flood in the future, I should buy for $400+ dollars a new part that would be made of a transparent material, so that I could see any future clogs. In the meantime, water had run over--and warped--my laminate floor. The customer service rep whom I spoke with said he would talk to his boss and see what they could do. I heard nothing from him. I then sent a letter suggesting that they pay part of the labor (not parts) to fix the floor. However, I again did not hear back from them. It would appear that customer service does not include responding to customers. When I spoke with Christine, she said that the May 6, 2023 maintenance report documented that the drain had in fact been cleaned. This is not true. When I checked my copy of the May 6 report, I saw that the report noted that water was flowing through the drain. However, water can still flow through a drain even if it is partially clogged and needs to be cleaned. Documenting that water is flowing through a drain is very different from actually cleaning the drain. My copy of the report does NOT say that the drain had been cleaned. I note also that, during his second visit, after the flooding, Brad left a note on the unit, on P.K. Wadsworth note pad, instructing future technicians to "clear the drain". The note also includes an arrow pointing to the relevant part of the drain. If cleaning the drain were part of the routine maintenance provided by the maintenance contract, then why would there need to be a reminder to make sure to clean it? Christine (and Brad) also noted that for $400+ I could have the opaque drain replaced with a transparent drain so that I could detect any future clogging. If this is what is required to make sure that the drain is cleaned before it leads to flooding, then that should be made clear either in the maintenance contract or on the website or in some other public forum. I am left realizing that a maintenance contract has very few, if any, benefits; that checking the system does not involve checking everything that might be going wrong; and that the insufficient checks allow them the opportunity to push for another $400+ for an additional part. I should also note that Brad came by both times, once for the routine "maintenance" and once during the flooding. When he came by during the flooding, his first comment was, "I was hoping it wasn't your house that was having problems." I found this comment puzzling, and have only been able to infer that he knew something had been overlooked in the earlier maintenance visit. You can ask yourselves whether another interpretation of his comment makes more sense. I also note again that, after the flooding, Brad left a note on the AC unit that read, "clear the drain" with an arrow pointing to the part of the unit that had been clogged. So the question this raised in my mind was why he hadn't cleared the drain during his previous visit. One of life's mysteries. Or not.

0/5 Our on-demand water heater went out and P K Wadsworth was the only company that could look at it the same week. Red flag #1: Every other company was 3 weeks out. The unit was leaking water internally. The tech said we needed a $884 part, he couldn't see the error code we saw, UNPLUG IT to reset, no mention of the water pooling, just that it was a general error and it sometimes wasn't igniting. Yeah, "sometimes" meanings ALL the times we turned a hot water tap. He didn't test the heater being used. That $884 part? Victim of the pandemic. On permanent back order. This company causes distress. They want you to panic buy. I never got a quote in writing. When they found that "unavailable" part, oh, snap! The heat exchanger was cracked! That's where the water was coming from! Awww, darn, install the almost $900 part and, according to their tech, have hot water that isn't safe for consumption AND CO2 leaking into your basement.... No worries! "We can install a new tankless system tomorrow and will buy back this part for $500 if we do the work tomorrow." I asked for prices to replace the unit. Tech asked me to talk to my husband about our budget. !!!! And he wouldn't give me any estimates. An hour later he tells me the good news: they have a unit they can install next day and his boss has agreed to take $1500 off the price. Great. Specs? No. Written quote? No. Your husband will get it. Did he? Nope! Mind you, I haven't had hot water in two weeks at this point and they know it. Tankless systems are fantastic and it was a selling point when we bought the house. They are so much more expensive than regular water heaters. So, they came at me with a number just over $6500. This is where the rating goes to negative stars. Tech said if we did the work the next day I'd get the discount and mentioned "in-house" finance options. I had a good chunk of what was needed liquid, after 2 weeks in the dead of winter without a warm shower i wasn't mad at the fact that I knew nothing about what I was buying. I was too busy standing yards away from this guy trying to not smell my own stench. I agreed to finance a portion "in-house" if they installed a heater the next day. They don't finance "in-house". You finance through GreenSky at minimum 9.99% over 11+ years with NO option for the amount your financing!!! I wanted to finance less than half of the $6524.12 I was told it would be. Instead, the tech signed us up for EIGHT GRAND!! No option to make a smaller payment. No option to pay the amount actually needed. Absolute kick in the junk: I was told the monthly payments would be $43 and change. The final document I signed after much protest said the same on the tech's handheld. Got the paperwork this week: $97.73!!!! This 6.5 grand repair will cost us $13,486.74 when the last payment is made 8/4/34!!!! I have no idea where the difference in the financing has gone. The tech said we would get a pre-paid card with the difference. Uh, good sir, I wanted to finance $2k and me thinks you know not what financing in one's house means... but it was too late at that time. Thinking it was actually "in-house" I'd already entered my personal information and he had already hard-hit my credit. LIES AND DECEPTION. I asked so many questions, got dodgy answers or "don't you want to ask your husband" or flat out lies. Stay away!!! Stay far, far away! I'm paying for a mistake I hope you don't make. I'll never use this company again.

Attempted SCAM! These guys tried to pull the biggest scam I've ever seen on my mom, so bad that it reminded me of those undercover news stories. The technician was "Eric", I don't know if they get commission or how they operate, but something was wrong big time. Sometimes the furnace would drop a few degrees below what it as set, then eventually catch up, and do the same again. So if you had it set to 70 then it might dip to 65 while blowing cool air until the furnace ignited. They charged a $49 "diagnostic fee" which was a total scam and they need to refund it, frankly this company should be out of business. I came by to see what was going on myself and to see if what this guy said was accurate, and oh boy. 1) Eric came by and said the Aprilaire 213 filter was too dirty and restrictive, potentially causing issues. He said it was SO BAD that he refused to reinstall it when he left and left it on the basement floor. He had one in his truck and would happily replace it for a cool $126 (these filters cost $40 brand new from several suppliers) Here's the problem: The Aprilaire 213 is a merv-13 filter that's rated for 1-year - it's a 4" filte and it was just replaced in SEPTEMBER 2020, a little less than 6 months ago. The thing was still white across 3+" of the pleats, not dirty or dusty at all. The edges of the pleats were still pretty clean too, this filter was good. This was attempted scam #1 - $126 for a $40 filter that didn't need to be replaced. 2) Eric said the igniter was bad, he'd get one for $260. A replacement igniter that's USA-made and brand new costs $24 from many other suppliers. It's also a 5-minute replacement that amounts to just removing 2 easily accessible screws. Also, I don't believe the igniter is bad, as it lit the furnace right up immediately after the actual "fix" was performed - more on that later. 3) Eric said that the capacitor for the blower motor was no good, He'd replace it for $230 (this is a $5 part), also what does the blower motor have to do with the problem? The fans been working fine it was just the furnace not igniting consistently which was the issue 4) Eric said that the blower motor was leaking oil and would need to be replaced between $500-$800 I inspected the blower motor and it was bone dry, where's the oil Eric? He never showed the customer he just said this. Also again, the fan was not a problem with the unit to begin with. Here's what I did in about 5 minutes) 1) Put the filter back in since it was perfectly good, this con job didn't put it back in 2) Noticed the flame sensor was covered in residue, so I removed the 1 screw holding it on, cleaned it up with a scotch brite and some alcohol, put it back in. 3) Cleaned some dust out of the unit Put it all back together and the furnace fired right up immediately. This man who represented PK Wadsworth attempted to scam a customer out over $1200 for what should have been a 5-minute fix (cleaning the flame sensor/thermocouple), even if he suggested replacing it the replacement only costs $15 or so. Avoid this company at all costs, they need to be shut down or offer an explanation for their actions.

I have had a lot of difficulties with PK Wadsworth. 1. I have an annual service contract with them. But when I call to schedule service (for maintenance of my boiler, for example), it can be weeks to months to get somebody to come out. And then, last winter, they cancelled several times. 2. Had my high velocity AC installed by them in 2011. Whenever somebody from their company comes to look at the installation they ask me "Who installed this?" and then go to note how poorly it was done. 3. They also never know the details of how to access the unit and always need to figure out how to access the air handler (which they also set up). It never seems that there is any continuity or even notes. 4. The AC has a leak. Detected 2 years ago. They did not do a search, but rather put something in the system to block it. Last year nobody even looked for the leak (because they don't communicate). And this year when found, well that 's a whole separate point. 5. The AC still has a leak (of course, because it was poorly installed and the leak found 2 years ago was never repaired). A technician came 3 weeks ago and told me "You have a leak. Call the office tomorrow and speak with Mr. Paul Cantrell or Mr. Tyler Wadsworth and indicate that you need this fixed". He did not offer repair plans, nothing. I called the following day, and could never reach Mr. Cantrell or Mr. Wadsworth, but instead was put through a gentleman named Mike on service, who helped coordinate service the following week when I was away, but my wife would be home. They didn't show up; apparently the person "forgot" to set up. One more week later, we finally had service appointment, of course they tell you 5-7 and show at the end of the period because you can wait. Somebody came and detected the leak. They left the system off (so not even air circulation can be turned on) and the entryway to my attic open, as if they were coming the following day. But there was a part they needed to order "but it takes one to three days". It has been a whole week now. Nobody can give us an answer except that the service group and the scheduling group do not communicate. Yesterday I called at 11:50 and the person who can answer about the part is "out to lunch"...no comments. My system still cannot run and the entrance is still open. At this point I call the several times a day because I have zero confidence that they will follow up. Needless to say, we do not feel we've had good service, and what has been worse is the fact that the same company that installs the AC then tells me that it was not installed right. How can that be? and what kind of guarantees are there that they don't continue to do shoddy work. None, of course.

Called when my 28 year old AC unit broke. Knowing I didn't want to invest any money into a repair of such an old unit I told them I wanted a new one. I was told someone still had to come out and diagnose the unit. I was also told I could not schedule an install date just to get on the books. It took a week for the guy to come out and diagnose. I was told he'd be over at 3:00, but he arrived at 5:30. I later was told I never should have been told an arrival time. The next day a guy was to come out to give me a quote. He was to arrive at 4:00. He called and asked if he could come at 5:00, to which I replied no. He arrived at 4:45. He was friendly enough but certainly had a used car salesman vibe going on. The earliest they could get the install done was the 17th. If they had been able to hold a date for me when I first called it would have shaved a week off. Luckily, I was on a cancellation list and the install was moved up. They dropped off a window AC unit for me. Unfortunately, it didn't cool, it only blew air like a fan. That was on a Friday. On Monday I got a different window unit loaned to me that worked. He set the unit down on my white carpet so he could open the window more. Yes, on my white carpet. The guy said because my install was in a couple of days he was just going to leave the broken AC unit with me. I had a huge, broken AC unit on my dining room floor. Attractive. The AC installation went off without a hitch until the end. They were unaware that both window AC units were theirs and almost left without them. They took the units and left. I went back upstairs because I was in a virtual training class. I heard noises, came down to investigate, and saw that (despite my warning them that I had cats AND that they had turned the air on) the window had been left WIDE OPEN! Yes, my tiny cat got out. Luckily, despite being an indoor cat, she was cowering beneath the neighbor's car instead of hunting chipmunks. I then found a load of new screws on the basement floor. I guess they dropped the box and failed to pick them all up. I also found lint, wire pieces and a big piece of sheet metal. What I failed to find was any information on the AC unit that was just installed. No paperwork, no receipt. Like they were never here. I did call and tell Mike about all of this. I find it interesting that after both the guy diagnosed it and the guy came out for a quote, I was emailed a survey on their performance. I never got an email on the performance of the install and that says everything I need to know about the company.

April 2022 James checked the A/C system before that start of cooling season. Was very pleasant and efficient. He even helped me take the cover off the thermostat so I could replace the batteries and he took time to answer my questions. I have never had a bad experience with PKWadsworth and this was no exception! May 2023 Nathan came to the house to check the AC in advance of needing to use it. While looking at the furnace blower he noticed that the heat exchanger had a hairline crack. He gave me 2 options on the 21 yr old furnace…replace the heat exchanger or the furnace. I decided to replace the furnace. Next up was Nate who provided me with all the options available (no pressure to choose a specific furnace or to add on doodads that I didn’t need), answered all of my questions & he told me that I might qualify for a rebate from Dominion because they were installing a 96% efficient furnace. After Nate it was Skip and his crew who installed the new furnace. That crew was just like Nathan & Nate…jovial, courteous, knowledgeable and patient. And I do believe that the basement was cleaner after they finished! After installation PK Wadsworth will send out a tech to do quality control. I have used PKW since I bought the house and have sang their praises for years!! And today Brad came out to the house to inspect the furnace/installation…he does Quality Control. I love the fact that PKW inspects the work that they do and will fix it when necessary (although he did tell me that Skip does fantastic work!) 5 stars for the work that Jerrell did today (5/2026). He came to provide maintenance on the AC system and it checked out just fine. After finishing up he mentioned that a surge protector would be a good investment for the furnace. Since we have been having periodic power failures in this area I opted to have that installed. Peace of mind is priceless. TY Jerrell!

What a complete joke. They are running a dishonest business. Either they have bad tech or they are in the business of up charging customers. The issue was a compressor motor that would not start. This was their quote: "During my evaluation I observed a failed start capacitor, both fuses in the electrical disconnect blown and a faulty control board. Once these components are replaced we will be able to continue our evaluation. There is no guarantee that the diagnosis is finished after these parts are replaced since we cannot check motor operation or refrigerant pressures at this time." Cap Compressor Saver CSRU-1 (1.5 to 3 ton) $341 Replace Buss Cartridge Fuse 25 Amp (2) $170 Service Department Matrix Repair $300 Service Department Matrix Repair $800 This work was a female relative and I advised her that this was BS. I'm a tech but not AC tech and I knew this was trash. Two other non-AC techs had the same opinion and we all point to the capacitor. In the end the fuses are easy to check and they were not bad. Replacement fuses cost $5 each. A replacement capacitor is $8. We repaired it at the cost of $8 because the capacitor was the only bad part. PK Wadsworth was attempting to sell her a new AC system and that could have been their ultimate goal. If not they were trying to outrageously overcharge for parts and replace things (or say they replaced) that were not defective. How these folks got an A+ rating I will never know. My advise is to steer clear of this company.

Their service techs are decent people, but their management team is worthless. I have never seen such a lack of care at the top of organization. Now, allow me to qualify that as I have spent the last 25 years working with entrepreneurs and serial entrepreneurs. Their follow up on one project took four months with no firm resolution. They repeatedly blamed the manufacturer and supply chain issues. They even misrepresented that the unit we were waiting on had shipped, but they couldn't provide a tracking number or bill of lading. Another firm not only diagnosed the problem faster they were able to do an install in one week at roughly half the cost. In case your thinking this was one sample, you'd be wrong. This past summer they installed an A/C unit. They diagnosed our old system and it's leaking as an end of service/age issue. However, it took them several weeks to arrive there. The new system that they installed did the same thing. While they paid for the repairs, I have no confidence that we won't have a similar problem this summer. This is from a customer who has spent over $30,000 in the past three years with this business. Based on the other reviews, I am not at all surprised. I should have started my search on YELP. I may have saved myself a lot of time and money. Do yourself a favor and call anyone before you pick up the phone and call these folks...don't worry they won't call you back anyway.

This experience is a few years old but I decided to write it any way. I used them for years to service my AC and furnace every year. I waited until they sent a coupon. They stopped sending it to me for a few years so I used a Groupon instead. After several years they sent another coupon so I signed up again for AC service. The technician determined I needed a new AC, furnace, and water heater. I only paid for the AC. He produced pictures that he said showed proof. I believe he saw I had not received service for a few years and tried to rip me off. He was unaware my AC had a clean bill of health a year ago and my furnace did less than 6 months ago. He had all the paper work ready for financing and was ready to schedule a date. I declined. I probably should have called him out and spoke to the owner as he may not have been aware of the deceptive practices. I did not. This happened maybe two years ago and I still have it serviced every year and continue to get a clean bill of health. I would never go back to them because anyone who would go through such drastic deceptive and dishonest measures must have support from the top. He must get a commission which incentivized bad behavior.

I have been a customer for many years. I purchased a new boiler from them a few years ago. Since then the service level has been awful. You make an appointment for service, take time off from work waiting around for them to come, then at the end of the day they call to tell you their technician is tied up on another job and won't make it. They could not accommodate my schedule after that so I located a small family business who came within two days, was considerate of my work schedule, took care of the problem and did a great job explaining to me what the issue was and how the installation of the boiler and parts could have been better. I had paid the annual maintenance to PK Wadsworth and scheduled the annual service two months ago and the day before they are supposed to come out I get a call saying they have to reschedule for sometime next month because of customers that don't have heat take priority. I get that those service calls for not having any heat is important, but I'm tired of the run around. I found a great new company that goes the extra mile to help their customers and will stick with them from now on.