P.K. Wadsworth Heating & Cooling
Plumber · Wadsworth, OH
Our verdict
4.8★ / 3,785 reviews, BBB A+ accredited, but 31% negative sentiment in analyzed sample; 4 surprise_fees mentions and documented diagnosis inflation — $1,689 quote for parts worth ~$295.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Knowledgeable boiler and HVAC technicians (Mike M) praised by name across multiple 5-star reviews; clearly explained repair vs replace options.
Cited in 2 of the 100 reviews we analyzed.
Same-day availability and quick scheduling confirmed in 11 same-day-plumber service mentions.
Cited in 2 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Technician skipped diagnosis: during furnace short-cycling call, checked no voltage or components; recommended replacing a 7-year-old system.
Cited in 1 of the 100 reviews we analyzed.
Red flag
No-show: sent automated 'appointment completed' text without arriving; gave contradictory excuses when called.
“We had an appointment set days in advance at a time they chose. 20 minutes after the appointment time, we received a text that they had completed their meeting and asked for a rating although they had never showed up!”
Diagnosis inflation documented: quoted $1,689 for parts costing ~$295 DIY; AC diagnosis cited faulty coil requiring $3,000 fix — second opinion found no coil issue.
“Given the Yelp reviews, adding my 1-star is a bit of a dogpile. My furnace failed. I received a quote for $1,689. Suspecting that I was getting scammed I did some research — I bought a $27.38 Limit Switch and a $267 Motor Control Module and installed them myself.”
Cited in 2 of the 100 reviews we analyzed.
Maintenance plan scheduling failures: 3–4 month waits, all-day windows with no arrival, rude phone staff cited in 3 negative reviews.
“We had an appointment set days in advance at a time they chose. 20 minutes after the appointment time, we received a text that they had completed their meeting and asked for a rating although they had never showed up!”
Cited in 3 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 6 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I had my annual furnace inspection. Technician was here for all 10 minutes (literally) and left. Dusty, dirty filter was left behind and the power to the house was off the entire time. This leaves me wondering if he has known the true working status of the furnace. I truly believe he did not do a thorough inspection. I hope the regional manager reads this and give a formal counseling to this kind of work ethic …”
“This is the most unprofessional business I have ever dealt with. Their bad reviews are the tip of the iceberg. We had an appointment set days in advance at a time they chose. 20 minutes after the appointment time, we received a text that they had completed their meeting and asked for a rating although they had never showed up! After several calls to them they said they couldn't come out. They gave several …”
“I have been a customer for many years. I purchased a new boiler from them a few years ago. Since then the service level has been awful. You make an appointment for service, take time off from work waiting around for them to come, then at the end of the day they call to tell you their technician is tied up on another job and won't make it. They could not accommodate my schedule after that so I located a small …”
Positive
“PK Wadsworth is the best. We have used other local services in the past and needed a change because of increased prices. So ask around in our neighborhood and PK name came up with very positive comments. So we gave them a call and have found them to be excellent and the right cost. And if you have a boiler, Mike is really great. Found him to be honest and very knowledgeable.”
“We couldn’t be happier with the HVAC service from Mike M, who was absolutely fantastic! From the moment he arrived, he was friendly, professional, and incredibly knowledgeable. He explained everything in a clear way, and made sure all of our questions were answered. You can tell Mike truly cares about doing the job right. Everything was done efficiently, educating us along the way which gave us real peace of mind …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Google 4.8★ vs Yelp reviews showing concentrated 1-star pattern with diagnosis inflation and maintenance plan failures — Yelp negative rate substantially higher than 31% Google sample negative sentiment.
Should you hire P.K. Wadsworth Heating & Cooling?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own P.K. Wadsworth Heating & Cooling?
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Find plumbers near you
P.K. Wadsworth Heating & Coolingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Chagrin Falls · Cleveland · Stow · Burton