Milestone Electric, A/C, & Plumbing
Plumber · Dallas, TX · Open 24 hours per Google listing
Our verdict
Excellent emergency responders with skilled technicians, but expect to pay 2-3x market rate and aggressive upselling on every visit.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #10 of 15 plumbers we've reviewed in Dallas, TX · compare all →
Our opinion, based on the 161 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Fast emergency response: Roger Ruiz helped locate shutoff valve at 8pm for house-sitting emergency; another reviewer praised same-day service.
Cited in 2 of the 161 reviews we analyzed.
High-quality workmanship: 10+ reviews specifically praise technician competence, thoroughness, and code-compliant work.
Cited in 4 of the 161 reviews we analyzed.
Personable technicians: Multiple reviewers name individual technicians (Roger Ruiz, Christian Hernandez, Rigo, Nathan) and praise professionalism and customer care.
Cited in 3 of the 161 reviews we analyzed.
Clear communication: Reviewers report technicians explain work in layman's terms and keep customers informed throughout service.
1 cited review
“Luis explained everything in layman terms”
Cited in 2 of the 161 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Recurring service failures on same unit: One reviewer reports AC condenser 'fixed' by Milestone broke again 3 weeks later, then failed 3 more times with parts-ordering delays leaving home without AC.
Cited in 1 of the 161 reviews we analyzed.
Red flag
Poor appointment adherence: 3 reviews report Milestone rescheduling appointments last-minute, calling night-before to change times, or no-showing for scheduled maintenance.
Cited in 3 of the 161 reviews we analyzed.
Red flag
Unresponsive to cancellation requests: One reviewer reported two calls to cancel membership were stalled; another notes support became evasive when trying to cancel.
Cited in 2 of the 161 reviews we analyzed.
Red flag
Inconsistent accountability: Reviewer questioned why one identical flood light cost $400 while seven others cost $300 each, suggesting arbitrary pricing.
Cited in 1 of the 161 reviews we analyzed.
Severe pricing premium: 5 separate reviews document prices $100-$10,000+ above competitors for identical work (breaker $500 vs $100 elsewhere; HVAC condenser $4K; dimmer $235).
“Charges are consistently thousands more than other companies.”
Cited in 3 of the 161 reviews we analyzed.
Systematic upselling: 3 reviews explicitly report technicians pushing unnecessary repairs or additional services on every visit.
“Charges are consistently thousands more than other companies.”
Cited in 3 of the 161 reviews we analyzed.
Membership program complaints: Multiple reviews describe 'Milestone Advantage' membership as ineffective, with restrictions (won't install UV bulbs), missed appointments, and no refund on cancellation.
Cited in 3 of the 161 reviews we analyzed.
Keep it in proportion: these concerns are cited in 9 of the 161 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I'll spare you the details, but suffice it to say I've been fooled by Milestone for several years. I even paid for the "membership" for several years. It's a gimmick. Trust me, do not ever think about hiring Milestone unless you have extra money laying around to burn. I gave two stars instead of one bc they actually do good work. However, their charges are consistently thousands (yes, thousands!) more than …”
“I paid $240 for the annual "Milestone Advantage" agreement. I ordered the filters and UV filtration lights in advance from the Milestone website. Upon arrival for my first bi-annual A/C maintenance appointment, the technicians informed me that they were not allowed to install the UV lights unless Milestone had originally installed the filtration system. I had them double check with their manager. They did. I even …”
“When a plumbing issue became a major problem at our house, I remembered the MILESTONE ad on tv. Recently, there had been a steady onslaught of Milestone commercials being played repeatedly one after another...multiple times...over & over...like a broken record. Those repetitive tv ads that played continuously on a loop are what's known as AMBUSH MARKETING. We were so bombarded with their ads in our zip code that …”
Positive
“Had Milestone help with the plumbing and electrical work needed for a back-up generator and replacement of old load centers. Big job and they did outstanding work. Very good communications every step of the way. Technicians that take great pride in their work, enjoy what they do and have no problem explaining as they go. Shout out to Logan, Randall, Jeremy, Abram, Jonathan, Shan, Ryan, Robert, Jeff and Shanna. It …”
“Milestone was very helpful when an outlet I plugged a charger block into sparked and smoked on me! They didn’t have a technician available to come out that day but suggested I call the fire department. And they would be able to turn off the breaker to that outlet. The next day they sent out Ricardo Monge. He did an excellent job replacing the outlet for me and checking other outlets and the whole breaker box. I felt …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Massive gap: Google 4.9/5 (19,007 reviews) vs. Yelp 3.2/5 (81 reviews). Yelp reviews cluster on billing fraud, aggressive upselling, membership scams, and no-shows; Google reviews emphasize workmanship and professionalism but omit pricing complaints. Suggests highly polarized customer base or review-filtering differences.
Should you hire Milestone Electric, A/C, & Plumbing?
Best for
- Whole-house repiping
- Bathroom and kitchen remodel plumbing
Hire if
- You need high-quality work that holds up over time
- You need clear communication and upfront explanations
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Milestone Electric, A/C, & Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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