ARS / Rescue Rooter
Plumber · Irving, TX · Open 24 hours per Google listing
Our verdict
Google's 4.7★ rating masks a Yelp crisis: 40 of 75 reviews cite no-shows, late arrivals, overcharging, or incomplete repairs—technician quality varies wildly, and pricing claims (free estimates, set rates) are frequently contradicted.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #11 of 15 plumbers we've reviewed in Dallas, TX · compare all →
Our opinion, based on the 178 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Fast same-day service when technician arrives. Five reviews praise quick dispatch and under-1-hour job completion on drain/clog work.
Cited in 4 of the 178 reviews we analyzed.
Courteous, professional technicians on the job. Four reviews mention respectful, knowledgeable techs (Elijah, Kevin, Saul, Paul, Joshua) who communicated well and solved problems efficiently.
Cited in 4 of the 178 reviews we analyzed.
BBB A+ rating with zero complaints in past 3 years. Company is accredited and maintains no open disputes with BBB.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
High variance in experience (score variance: 36) signals inconsistent quality. Workmanship score of 55 is below threshold; some techs are praised while others fabricate diagnoses or leave jobs undone.
Cited in 4 of the 178 reviews we analyzed.
Red flag
Billing disputes and refund resistance. Four reviews report discrepancies between quoted and charged amounts, refusals to refund permits or service fees, and one customer threatened with lawsuit for posting complaint.
Cited in 4 of the 178 reviews we analyzed.
Red flag
Extreme rating disparity: Google 4.7★ vs. Yelp 1.5★ suggests possible review manipulation or platform-specific pattern. Yelp reviews cite consistent issues (no-shows, overcharging, poor work) spanning 2015–2025.
Red flag
Three instances of technicians starting work after customer canceled, claiming no record of cancellation, then overcharging for unwanted work.
Cited in 1 of the 178 reviews we analyzed.
Red flag
Two accounts of legal/collection threats: one customer threatened with lawsuit for posting review; another charged $4,925 deposit with company refusing to honor cancellation and attempting to overcharge for partial work.
Cited in 2 of the 178 reviews we analyzed.
Chronic no-shows and missed appointment windows. Twelve reviews document technicians failing to arrive, calling hours late, or canceling same-day without notice.
“4.5 hours late, no notification, leak not fixed after repair”
1 more cited review
“Christmas no-show, quote $2,645 vs Lowes $600, discounts suspicious”
Cited in 9 of the 178 reviews we analyzed — 7 cited reviews not excerpted here.
Dramatic pricing discrepancies. Eight reviews report quotes 2–4× competitor prices, bait-and-switch tactics (advertised $79/$99 jobs suddenly $286–$2,645), and refusal to honor written estimates.
“Christmas no-show, quote $2,645 vs Lowes $600, discounts suspicious”
Cited in 8 of the 178 reviews we analyzed.
Poor workmanship and incomplete repairs. Four reviews document improper installations (galvanic corrosion from mixed materials), leaks not fixed after service, lied-about repairs, and jobs that fail within days.
“4.5 hours late, no notification, leak not fixed after repair”
Cited in 4 of the 178 reviews we analyzed.
Aggressive upselling and misleading diagnoses. Three reviews allege technicians push unnecessary $9,000–$35,000 jobs, fabricate problems (pipe collapse that second opinion disproved), or quote inflated labor costs ($800 for 10-minute control board swap).
Cited in 3 of the 178 reviews we analyzed.
Poor communication and no follow-up. Eight reviews cite unanswered calls, never receiving promised call-backs from managers, dispatch failures, and lack of transparency about delays.
“4.5 hours late, no notification, leak not fixed after repair”
1 more cited review
“Christmas no-show, quote $2,645 vs Lowes $600, discounts suspicious”
Cited in 7 of the 178 reviews we analyzed — 5 cited reviews not excerpted here.
Unprofessional on-site conduct. Three reviews describe technicians using facilities without permission, arriving out of uniform, leaving messes, and damaging property without apology or compensation.
Cited in 3 of the 178 reviews we analyzed.
Keep it in proportion: these concerns are cited in 22 of the 178 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I must of just been unlucky after looking through all of these reviews. My wife and I just moved into our home and one of the toilets were leaking from the backside. To start off, my appointment was scheduled any time between 10-2. 2 o'clock rolls around, no call/text about the plumber running late because of another job. I waited till about 3 and called their number to see what was going on. The woman I spoke to …”
“They came out for a backed up laundry line. Never augged any lines. Ran a camera down the front out clean out and told me all my pipes had collapsed under my house Tried to get my to sign a contract for 35,000 to replace them. And tried to get me to sign papers for a 10 thousand dollar loan to get started Guaranteed me I would have to stay in a hotel and my insurance would cover it all. Second opinion, augged …”
“I was ordering a replacement water heater from Lowes and typically install them myself. I saw an option to get a quote from their recommended service provider so I applied all details to inquire. They called me the very next morning which was Christmas day. I didn't expect this, but happy to proceed and they offered several options that same day to come out for assessment and quote. 2pm - 6pm was the agreed upon …”
Positive
“I needed my main line cleaned out because it was clogged due to some flushable wipes so I tried cleaning it myself for three hours and I saw I wasn’t getting anywhere so I looked on the internet and saw they were running a special for $79 main line clean out and gave them a call. I called them at 4:30 and they were at my house by 6:45. Elijah was out technician and he was great! So polite, knowledgeable, and …”
“We have used ARS in the past for our AC installation and we continue to use them due to the nature of good work quality and best in service. Our service representative Kevin and are two install technicians Saul and Paul made our situation and experience pleasant. Saul and Paul are very knowledgeable and understanding of what to do. I asked questions and they automatically had an answer and was up to par with the …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Extreme disconnect: Google 4.7★ (6,307 reviews) vs. Yelp 1.5★ (100 reviews). Yelp reviews document systematic no-shows, overcharging, and incomplete repairs; Google reviews from same timeframe show opposite (positive). Pattern suggests either Google reviews include incentivized/company responses or systematic Yelp filtering issue. BBB A+ with zero complaints contradicts both Yelp pattern and multiple customer reports of unresolved billing disputes.
Should you hire ARS / Rescue Rooter?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own ARS / Rescue Rooter?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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