Elie's Plumbing, Sewer & Drain
Plumber · Cleveland, OH
Our verdict
4.9 stars on 1,757 Google reviews; 91 of 97 analyzed are 5-star with reviewConsistency=0.909 — fast response in 20 of 97 reviews and fair pricing in 10, but 1 incident of price quote not honored on sewer camera inspection.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #5 of 15 plumbers we've reviewed in Cleveland, OH · compare all →
Our opinion, based on the 97 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Fast response in 20 of 97 reviews — same-day and next-day service confirmed; one weekend 10pm call answered with immediate dispatch
1 cited review
“I called them on a weekend at 10pm and they came over right away. Thank you avi! Once again elies plumping to the rescue my water heater broke late afternoon and elies plumping at my house the next morning!”
Cited in 3 of the 97 reviews we analyzed — 2 cited reviews not excerpted here.
Fair pricing cited in 10 of 97 reviews — multiple accounts of beating competitor quotes and trying cheaper fixes first before more expensive work
2 cited reviews
“Elie came over and examined, tried a much cheaper fix first to save me money. When it didn't work he came over and explained what would need to be done and did it asap. The price was phenomenal, they were clean and transparent”
“We needed to replace our 23-year-old water heater with a "lowboy" model and improve the vent duct to bring it up to code. Their techs Pat and Ryan texted 10 minutes after the start of their arrival window and arrived 10 minutes after”
Cited in 3 of the 97 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Verbal quote not honored on arrival — sewer camera inspection quoted $250, techs arrived charging $350 citing outdated price sheet; manager refused to honor original price; workers said it 'happens all the time'
“If you get a quote from Elie's Plumbing, GET IT IN WRITING. Went with them because their sewer camera inspection quote was in line with other quotes I received ($250). Workers show up and say the price is $100 more than was quoted ($350). Workers said it happens all the time”
No-show at 2 scheduled appointments confirmed in 1 Yelp review — Kyle cited by name
Cited in 1 of the 97 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 97 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“not reliable at all never showed up at two scheduled appointments. kyle was one of the employees”
Positive
“Laurie in the office was great. She quickly got us in the schedule the same day for service after a miscommunication. She was able to get a tech on site within a few hours. The tech Colin was very personable, professional and took care of the clogged drains. Would recommend them for anyone that wants a professional experience from the point of phone call to the completion of the work.”
“I had the pleasure of meeting two plumbing professionals when my hot water tank was leaking. Alphonse and Chris. They were courteous, on-time and prepared for what was needed. I needed a new tank…and not long comes another technician with the tank! They were all so pleasant and got that tank up quick too! I would definitely recommend Elie’s Plumbing LLC. To the owner of the company Avi, you have some good guys …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Across platforms
Google 4.9 vs Yelp: 1 Yelp 1-star for no-show reliability and 1 Yelp 2-star for price-quote mismatch — minor but worth noting given the pattern of quote discrepancies.
Should you hire Elie's Plumbing, Sewer & Drain?
Hire if
- You need fast same-day or after-hours response
- You need clear communication and upfront explanations
Think twice if
- You need warranty-grade work on a complex or high-stakes install
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Elie's Plumbing, Sewer & Drain?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Cleveland · Eastlake · Chagrin Falls · Strongsville