J&J Plumbing, Heating, Cooling, & Electric
Plumber · Stow, OH · Open 24 hours per Google listing
Our verdict
77 of 83 analyzed reviews are 5-star; after-hours and same-day dispatch repeatedly cited, but one detailed 1-star reports a $100 trip fee plus upsell pressure on a faucet that leaked again 2 weeks later.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #6 of 15 plumbers we've reviewed in Stow, OH · compare all →
Our opinion, based on the 83 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
After-hours and same-day emergency response confirmed, including a split-pipe emergency handled same day and a night call answered with a tech within the hour
2 cited reviews
“They were able to dispatch David C. to my home in LaGrange, Ohio the same day within a few hours. David was extremely professional, friendly, and patient.”
“Thank you for your fantastic service tonight. I'm so grateful that you have after hours service. Chase was here within the hour after I called. Even the answering service gentleman was kind.”
Techs lay out options with pros and cons before working (communication theme), including shut-off valve and faucet replacement decisions
1 cited review
“After Adam L and Clay did their pre-service inspection, they were so open to discussing different solutions with the pros and cons, I also had them replace the shut-off valves because they were old and hard to turn.”
Cited in 2 of the 83 reviews we analyzed — 1 cited review not excerpted here.
Water heater and drain installs done quickly and cleanly per cited reviews
Cited in 2 of the 83 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
One detailed 1-star alleges the tech declined a simple faucet fix and pushed to inspect other fixtures to sell repairs; the faucet then leaked badly 2 weeks later
“It costs $100 for them to walk in your door every time (standard fee they charge). Called for a simple fix to my corroding / occasional dripping below the kitchen faucet. Guy said there's no issue and no real fix needed. Then instead of fixing the issue they want to look at all your appliances/water fixtures to try and sell you on expensive/unneeded repairs.”
Standard $100 trip charge to walk in the door, per a 1-star reviewer who also reported an upsell attempt instead of a fix
“It costs $100 for them to walk in your door every time (standard fee they charge). Called for a simple fix to my corroding / occasional dripping below the kitchen faucet. Guy said there's no issue and no real fix needed. Then instead of fixing the issue they want to look at all your appliances/water fixtures to try and sell you on expensive/unneeded repairs.”
Keep it in proportion: these concerns are cited in 1 of the 83 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“We have been having problems with our toilet being slow to drain and gurgling. We had a gentleman out and he determined that the septic tank is full and needed a pump. We just had ours pumped two months prior so they came back out and informed us it was at normal operating levels and it is something else. Very frustrating to have a plumber out who may not be knowledgeable on various system components. The tech was …”
“Jacob was great. He was professional and respectful. However, I still can't understand how we were charged over $700 to repair 2 electrical outlets. When I called to discuss my price with a manager, I was told the workers need to support their families. I will never use their services again. Very dishonest in my opinion.”
“It's funny how things work, I used this company due to the vast amount of positive reviews (they inundate you with texts and emails post service to give said 5 star reviews). It costs $100 for them to walk in your door every time (standard fee they charge). Called for a simple fix to my corroding / occasional dripping below the kitchen faucet. Guy said there's no issue and no real fix needed. Then instead of fixing …”
Positive
“100/10 recommend, I had new light fixtures put it, our electrician, Braeden, did an amazing job, very efficient and polite. I also got a couple pipes fixed, the plumber, Dawson, was so kind to talk/explain what he’s going to do, never had a problem since. I would pick this business over any other any day!”
“Justin was honest, kind and patient (explained everything I asked about, which was alot). New water heater installed quickly and efficiently. Highly recommend J&J.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Should you hire J&J Plumbing, Heating, Cooling, & Electric?
Best for
- Emergency and same-day calls
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own J&J Plumbing, Heating, Cooling, & Electric?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
More plumbers in Stow, OH
Buddy’s Plumbing ExcellenceCAUTIONRanked #5 of 15 in Stow · 5.0 Google / A+ BBB across 430 reviews, but 3 of 28 analyzed reviews flag pricing abuse — …Plumbing 911CAUTIONRanked #7 of 15 in Stow · 100 reviews analyzed, 3,514 total Google reviews, BBB A+ accredited: workmanship theme in …See all 15 plumbers we've reviewed in Stow, OH →
Nearby: Stow · North Canton · Canton · Limaville