Brown Heating, Cooling & Plumbing
Plumber · Hueytown, AL · Open 24 hours per Google listing
Our verdict
Calls you back within a day and works through lunch to finish the job, but only 5 reviews available to verify emergency plumbing capability.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #13 of 15 plumbers we've reviewed in Alabaster, AL · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional responsiveness: customer received callback within 24 hours to schedule appointment
1 cited review
“Got a phone call back to schedule appointment in less than a day.”
Dedicated workmanship: technicians worked straight through lunch to complete installation same day
1 cited review
“Worked straight through lunch to get our new unit up and working.”
Transparent pricing: offered competitive alternative solutions when project scope exceeded initial estimates
1 cited review
“Offered alternative solutions with pricing that was competitive.”
Strong customer service during booking: CSRs praised for being courteous, informative, and putting anxious customers at ease
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Only 5 verified service reviews available; 1 review (8knQiaf9NompcZuDlqvT) is off-topic (roadside lockout assistance, not plumbing work), reducing actual sample size to 4 relevant reviews
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“We recently moved here from Chicago and my husband has this Solaire grill and pizza oven both of which have gas hookups. We want to get a blackstone as well but that would mean having a line with 3 valves which is a big ask. We found Brown and set up to get a quote online and in less than a day, I got a phone call back to schedule the appointment. Ron H. came over today to take a look at the project. He was very …”
“So to be clear: I never had a service call with a technician from this company. I had to cancel two appointments (my husband finally figured out the draining issue with our shower at the last minute). This review is strictly for the booking process. Their online ordering system is fantastic and easy to understand. They will call you to confirm your appointment the day before. But what I really want to shine a light …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 3,498 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Maylene · Alabaster · Green Pond · Sayre