Roto-Rooter Plumbing & Water Cleanup
Fast Response
Reviewers confirm quick response
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Based on review analysis
None Found ✓
No significant concerns in reviews
Trust Score: 0/100 · Based on 1368 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 1368 Reviews Tell Us
Emergency Response
Rapid emergency response—3 of 5 reviewers specifically praise quick arrival and fast problem-solving on urgent issues like pipe bursts and water leaks
Emergency and same-day calls
What To Watch Out For
Pricing significantly above market—1 of 5 reviewers explicitly states 'Company as a whole seems overpriced' despite praising the technician's work
Office coordination and scheduling transparency problems—1 reviewer notes 'need better coordination at the head office with providing time frames to the customers'
Quality & Professionalism
Technicians demonstrate strong technical knowledge and clear communication—4 of 5 reviews highlight expertise, detailed explanations, and helpfulness with complex issues
Communication
Technicians demonstrate strong technical knowledge and clear communication—4 of 5 reviews highlight expertise, detailed explanations, and helpfulness with complex issues
Pricing
Pricing significantly above market—1 of 5 reviewers explicitly states 'Company as a whole seems overpriced' despite praising the technician's work
Customer reviews
Reviews from Google, Yelp & more
Amazing and fast work on the an unexpected pipe bust in one of our warehouse. William was fast, detailed, and extremely knowledgeable on the issue. I will definitely use Roto-Rooter as our primary source of any plumbing issues in the future.
William was wonderful. He came out quickly, solved the problem quickly, explained all the options well, and was fun to speak with. This is the kind of service we've learned to expect from our local Roto-Rooter, and we've never been disappointed. Thanks, Bill!
I am honored to write this letter in recognition of an individual who truly deserves a five-star rating in every sense. It is rare to come across someone who consistently exceeds expectations, but Mr. Settinino Cornelius does so with ease and authenticity. His communication skills, reliability, and respect for others make him someone you can truly count on. In addition to his professional qualities, Mr. Settinino Cornelius is a person of great character. He treated me with kindness, patience, and respect, creating a welcoming and productive environment. His presence makes a meaningful difference. Without hesitation, I give Mr. Settinino Cornelius my highest recommendation. If you are looking for someone who truly embodies excellence and reliability, Settino is the perfect choice .
Company as a whole seems overpriced but I think that’s all plumbing companies these days. I agree with other ratings saying they need better coordination at the head office with providing time frames to the customers. However, I wanted to specifically leave the 5 stars for my technician that came out to me today when I had a surprise water leak in my front yard. His name was Jeff and he was very kind and knowledgeable. I will try and request him anytime I need a plumber. Please make sure he gets all the recognition possible for fixing my leak today and doing a wonderful job!
Settinino was extremely helpful in terms of evaluating our sewage overflow issue and assisting us in contacting our homeowners insurance about that problem as well. We very much appreciate him and the whole Rotorooter team.
Business details
Service area
Based in Alabaster. Serves 10 nearby cities within 20 miles:
Roto-Rooter Plumbing & Water Cleanup