Big Smile Plumbing
Plumber · Alameda, CA · Open 24 hours per Google listing
Our verdict
Owner Rolando draws 89 of 90 reviews at 5 stars; fast_response cited 11x and weekend/emergency work confirmed, with sewer-lateral bids beating 3 competitors.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #3 of 15 plumbers we've reviewed in Daly City, CA · compare all →
Our opinion, based on the 90 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Rolando arrives fast and works same-visit — one caller got a quote and finished faucet job within an hour at 6pm
1 cited review
“I called around 6pm to set up an appt for a quote. Rolando was able to come within minutes (just so happened to be nearby), gave me a quote and immediately started work.”
Cited in 2 of the 90 reviews we analyzed — 1 cited review not excerpted here.
Pricing beats competitors — sewer-lateral bid was significantly lower than three other bids; reasonable water-heater markup cited
2 cited reviews
“Their price was significantly lower than three other bids I got.”
“Great pricing, quality install and easy service!”
Cited in 3 of the 90 reviews we analyzed — 1 cited review not excerpted here.
Weekend emergency capability confirmed — replaced a cast-iron pipe and patched walls over a Saturday-to-Sunday window
1 cited review
“Came on a Saturday to assess the problem, replaced a huge cast iron pipe and patched the walls by Sunday afternoon. He could not be more professional or efficient.”
What reviewers report — the concerns
We looked for patterns of complaints in the 90reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“Rolando was so sweet and amazing, and came to access the situation quickly. He was very understanding and helpful. He gave us tips on how to prevent any future cloggings as well! He was fast but the quality was amazing.”
“Rolando and team showed up on time and were easy and pleasant to communicate with. They took care of my issue immediately. I am very happy with the service.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Dec 2024.
Should you hire Big Smile Plumbing?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
Hire if
- You need a plumber who actually shows up when scheduled
- You need fast same-day or after-hours response
Think twice if
- You need detailed walkthroughs and written estimates before work starts
- You need rock-bottom prices with zero flexibility on the quote
Advice derived from the review analysis above — how we decide.
Own Big Smile Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Richmond · Daly City · Clayton · San Rafael