Benjamin Franklin Plumbing of Cincinnati
Plumber · Cincinnati, OH · Open 24 hours per Google listing
Our verdict
4.8★ on 2,084 reviews with 82% 5-star but 14% negative sentiment; strong technician expertise praised across 16 fast_response mentions, tempered by 5 expensive complaints and overpriced quote reports.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #6 of 15 plumbers we've reviewed in Cincinnati, OH · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Technician expertise cited specifically: power vent replacement in under 30 minutes; frozen pipe and sump pump diagnosis over two consecutive days; garbage disposal troubleshooting with explanation
2 cited reviews
“Our tech Ethan Tolliver was exceptional from start to finish. William Owens came out and replaced the power vent on our water heater. He knew his job of the repair very well. He was genuinely concerned about our lack of hot water and replaced the part in less than 30 minutes.”
“Casey and Jack came out two days in a row for a frozen ditch line pipe and sump pump issue. They worked diligently and quickly. They were respectful, explaining every step.”
Cited in 3 of the 100 reviews we analyzed — 1 cited review not excerpted here.
fast_response theme in 16 of 100 analyzed reviews; same-day scheduling mentioned 5 times
1 cited review
“Our tech Ethan Tolliver was exceptional from start to finish. William Owens came out and replaced the power vent on our water heater. He knew his job of the repair very well. He was genuinely concerned about our lack of hot water and replaced the part in less than 30 minutes.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Diagnostic accuracy concerns: one tech diagnosed water heater rebuild at $1,200 without touching the unit; actual problem was electrical and cost $0 to identify independently
“They sent out a plumber to look at my water heater. Without running any tests or even touching my water heater he told me I would need a rebuild that would require a special thermostat to be ordered and would cost $1200.”
Overpriced diagnostics and quotes: reviewer charged $700+ for faucet + installation after tech arrived with no tools; another quoted $1,200 for water heater rebuild that required $45 in parts
“They sent out a plumber to look at my water heater. Without running any tests or even touching my water heater he told me I would need a rebuild that would require a special thermostat to be ordered and would cost $1200.”
1 more cited review
“Nice enough knowledgeable guy, but came in with no actual tools to inspect my sink. Diagnosed problem quickly, and then wanted to charge me over 700 for a faucet and its installation.”
Cited in 3 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Zero percent recommend. Just got charged $60 dollars as a service fee for a 2 minute consultation/quote for a water heater replacement that was outrageously overpriced. Go with another company.”
“I had a leaking pipe under kitchen sink and called Franklin(sadly) because I go through willias heating and cooling(great company). It took weeks to get someone out to fix it and when they came to "fix" the problem they fixed it for 4 days. So I call again and have to wait again for weeks, during the winter; with water just pooling up in my basement now. This time they can not find the leak lol, all my pipes are …”
“This company is the worst. We purchased a phase 1 hot water heater, per the website we purchased it from. The plumber came out and had to have an eletrican put in new board. No problem. The plumber installed the hot water heater and found it wasn't working because it was actually a phase 3 water heater. I would think the plumber would have known that before installing. We purchased a new hot water heater - …”
Positive
“Cole did an excellent job troubleshooting our garbage disposal problem and installing a new one. He checked everything carefully and explained what he did and why. We would definitely like to have him come for any future repairs or installs.”
“Joseph was awesome. He did a fabulous job in getting the sink working again. He worked quickly and was very friendly. I highly recommend Benjamin Franklin for any of your plumbing needs.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Benjamin Franklin Plumbing of Cincinnati?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Benjamin Franklin Plumbing of Cincinnati?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Cincinnati · Goshen · Kenton