Baker Brothers Plumbing, Air & Electric
Plumber · Dallas, TX · Open 24 hours per Google listing
Our verdict
Excellent emergency response and workmanship, but pricing practices are inconsistent—some jobs feel fair while others trigger sticker shock on basic repairs.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #5 of 15 plumbers we've reviewed in Dallas, TX · compare all →
Our opinion, based on the 191 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Fast emergency response: multiple reviewers report same-day or rapid arrival, including Saturday evening emergency service
1 cited review
“made the appointment easily and they came this morning”
Cited in 4 of the 191 reviews we analyzed — 3 cited reviews not excerpted here.
Consistently professional and courteous technicians: 13+ reviews specifically praise technician attitude, knowledge, and friendliness by name
1 cited review
“made the appointment easily and they came this morning”
Cited in 8 of the 191 reviews we analyzed — 7 cited reviews not excerpted here.
Strong workmanship and efficiency: jobs completed quickly with clean-up, protective measures, and transparent explanations of work performed
Cited in 5 of the 191 reviews we analyzed.
Upfront pricing and honesty: multiple reviews cite advance cost estimates and fair pricing communication
Cited in 4 of the 191 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pattern of aggressive upselling on major systems: multiple reviewers report being quoted thousands for attic insulation, duct cleaning, or line replacement without independent verification, later finding the actual issue was minor
Cited in 3 of the 191 reviews we analyzed.
Red flag
High variance in customer experience (34-point spread in dimension scores): wide swing between 5-star emergency jobs and 1-star billing disputes suggests inconsistent quality control or technician accountability
Cited in 4 of the 191 reviews we analyzed.
Severe pricing inconsistency: 4 separate reviews cite quotes for simple fixes that appear grossly inflated ($600 for $27 part, $800 for loose connection, $250 for basic wax seal replacement, $12,000 for attic insulation estimate)
Cited in 4 of the 191 reviews we analyzed.
Inconsistent follow-through on booked services: one review reports text confirmation for electrical service but technician never arrived, despite two follow-up requests
Cited in 1 of the 191 reviews we analyzed.
Poor post-sale support and communication: $31,000 customer reports no maintenance plan offered at install, blamed for lack of maintenance two years later, and unresponsive call center with unfulfilled escalation callbacks
Cited in 1 of the 191 reviews we analyzed.
Diagnostic limitations: technician unfamiliar with standard diagnostic tools (thermal imaging for slab leak detection) and failed to locate the leak
Cited in 1 of the 191 reviews we analyzed.
Keep it in proportion: these concerns are cited in 8 of the 191 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Called Baker Brothers on the recommendation of a neighbor because of a possible slab leak. Technician came out same day which was great but failed to find the leak. Said we would have to replace the homeowners valve (2100$$) to begin the process of elimination to determine the source of the leak. When I asked about infrared thermal imaging he said he didn't know what I was talking about. Cost me 60 bucks and I …”
“I called Baker Brothers out to repair a commercial faucet. The only thing that was wrong was the small handle on the faucet needed to be replaced. They quoted me almost $600 and told me that because it was commercial it cost more. I sent them on their way because I thought this was highway robbery. My husband ended up going to the commercial plumbing store and purchasing the part for $27.79 and it took him one …”
“High-Cost Installation, Zero Post-Sale Support or Communication This review is regarding a $31,000 investment (a $25,000 system/install plus $6,000 for additional insulation) that has failed to deliver on professional customer service or clear communication. Failure to Offer Maintenance: I was never offered a maintenance plan at the time of the initial system installation (two years ago). As a customer who just …”
Positive
“I had a great experience with Baker Brothers Plumbing, Electric & HVAC. The technician was exceptionally nice and very pleasant to work with. He seemed knowledgeable I had a great experience with Baker Brothers Plumbing, Electric & HVAC. The technician was exceptionally nice and very pleasant to work with. He seemed knowledgeable and qualified, and he clearly explained what needed to be done. I especially …”
“Baker Bros did a fantastic job removing, sanitizing and replacing insulation in our attic. Renee and his crew were timely, courteous and very professional in their work. Amazing job, thank you so very much. We have always received the best service from Baker Bros when we need them. Totally reliable company … thank you!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Google 4.8/5 vs. Yelp 4.1/5 shows meaningful gap. Yelp reviews surface multiple billing disputes and pricing concerns largely absent from Google's sample, suggesting either different reviewer populations or selective positive filtering on Google.
Should you hire Baker Brothers Plumbing, Air & Electric?
Best for
- Water heater install/repair
- Drain and sewer work
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Baker Brothers Plumbing, Air & Electric?
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