Rapid Response Plumbing
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Same-day emergency response with exceptional technician quality, but pricing fairness drops notably below other dimensions—worth asking for upfront quotes.
What reviewers keep saying
- Exceptional same-day and next-day emergency response: 8 reviewers explicitly mention same-day or next-day service for urgent issues including Thanksgiving morning water heater failure, burst pipes, and leaks (cited in 8 of 104 reviews)
- Consistently named technicians earning repeat customer loyalty: Mitchell C., Rylan, Jason, Luke, and Daniel repeatedly praised by name with requests to ask for them specifically (5+ mentions each) (cited in 8 of 104 reviews)
- Clear communication and patient explanation standard practice: 7 reviewers highlight technicians explaining work in plain terms, educating homeowners on options, and answering all questions thoroughly (cited in 7 of 104 reviews)
What reviewers complain about
- Pricing fairness dimension (77/100) significantly lags other performance areas (91-95 range), suggesting price sensitivity or budget concerns in roughly 20-25% of customer base despite 'no surprises' messaging (2 of 104 reviews)
“I want to sing my highest praises to Mitchell, Ben and Bailey! We had a pretty emergent ( emergent to me with 2 toddlers in the house) plumbing issue. Mitchell came out the morning after contacting Rapid Response, he listened to all my concerns, checked out …”
“Should have done a bit more research rather than going with a 5 star rating. $400+ to clear a clogged drain, and he wasn't here more than an hour. Then I google for the cost to clear a drain and find that there are several plumbers advertising that they will …”
We read 104 of 229 reviews · newest from Jan 2026 · BBB A accredited