Webb Heating & Cooling
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Confirmed by reviews
Budget-Friendly
Based on review analysis
None Found ✓
No significant concerns in reviews
Trust Score: 0/100 · Based on 32 reviews
Our Verdict
#3 of 8 in Fairmont, WV
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Emergency and burst pipe repair
- Bathroom and kitchen remodel plumbing
No major caveats
Hire if: You need fast same-day or after-hours response
Hire if: You need a plumber who actually shows up when scheduled
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need detailed walkthroughs and written estimates before work starts
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 32 Reviews Tell Us
Emergency Response
Emergency and same-day calls
Emergency and burst pipe repair
What To Watch Out For
No significant concerns found in reviews ✓
Communication
Exceptional responsiveness and punctuality: multiple reviewers praise arriving exactly on time and responding to emergency calls outside business hours, including 2 hours past closing time
Outstanding communication and transparency: 4 of 5 reviews specifically highlight clear explanations of work being done and willingness to answer questions without pressure
Pricing
Integrity-driven pricing: manager explicitly stated he would not recommend unnecessary work even if it meant higher profits, and long-term customer reports 'fantastic price' on major system replacement
Customer reviews
Reviews from Google, Yelp & more
5 Stars This company went above and beyond. They showed up exactly when they said they would, explained everything clearly, and delivered top-quality work. Pricing was fair, communication was great, and the final result was even better than expected. I’ll absolutely be using them again and recommending them to friends and family
I was very impressed with the young man sent to service my air conditioner. It was having a hard time keeping up with the heat. I was skeptical at first because he looked unexperienced but he completed a thorough cleaning of the unit, even going to get my hose from the garage because I am handicapped, and tested and recharged the unit, explaining what he was doing along the way. I could tell immediately the system wasn't struggling to pull air and was running smoothly when he left, and the house was immediately cooler. In my opinion, the unit is running fine for a 30 year old unit. You have a new customer in me. Thank you.
I've been a customer with Webb Heating & Cooling for years and I've never been disappointed. They recently installed a new furnace and AC system for me in less than a day. Fantastic work. Fantastic price. Fantastic people. Highly recommended.
Webb Heating and Cooling was a very pleasant, positive, and satisfying experience. My partner and I just bought our first house and less than 2 months in the home, the furnace broke. We sought out a few businesses for quotes and Webb was the ONLY company to respond in a timely manner and treat us as if we were their priority, while no doubt managing many more customer/service calls. In fact, the night that Ethan (Webb associate) came out for the quote, it was 2 hours past closing time. But since he was tending to another emergency service call, he STILL came to work up my quote that evening after the fact. That goes to show they will not leave you hanging. They called back the next day with the official quote and allowed us to pester them with many questions and concerns prior to accepting their business. They were far more interested in making sure we felt heard and understood over them making a sale. That kind of customer service is rare. After some thought and discussion, my partner and I decided to replace the air unit as well, seeing as how the furnace and air unit both were around 20 years old. Something noteworthy to mention, when comparing the size options of the air unit and/or the possibility of even adding new returns in the home, Webb did not act fast to just agree with what would make them the most money. Dustin (the manager) made sure to explain how he would go about deciding whether that would be necessary or not. He also mentioned that he would not do anything that he did not feel good about, (even if that means they would have made more money), and he meant it. When we signed the deal, they moved fast. So long as the equipment was available they said it would only take a few days (luckily it was in stock). They have since come (day after installment) to check in with the installation and make certain we were satisfied with the outcome. Any company can say they will be there, but actions speak louder than words. And Webb exhibited loyal, trustworthy actions throughout our experience with them. THEY EVEN go ahead and register your equipment as a complementary service so that it is all set up and ready to go when you finalize payment. Its the little things that make people feel like they are more than just another customer, but a fellow respected human just seeking to be treated fairly and honestly. Thank you Dustin, Jason, and Ethan for your great service!!! I would recommend this business to anyone and everyone!!!
We purchased a house over 100 years old with a boiler and radiators. At the time of the purchase we understood the system would have to be serviced as only a few of the radiators had heat. As the weather started to get cooler the boiler did kick on but was not working right. Then we had the bad no heat at all. We called Webb Heating and Cooling. They sent two guys out. It turns out that we have a closed steam heat boiler and an expansion tank in an upstairs closet. Webb Heating and Cooling were able to get the system up and running like a dream. I am so please with their knowledge, work ethic, explaining to us how to do normal service so we don't have to call in the professionals to do standard service. One last but so very important part is they were a great value for the time that were here,
Business details
Service area
Based in Fairmont. Serves 4 nearby cities within 20 miles:
Webb Heating & Cooling