Grogg's Home Services
Plumber · Clarksburg, WV · Open 24 hours per Google listing
Our verdict
4.9★ on 1,291 Google reviews; 5 of 5 analyzed are five-stars; professional=4 dominates the 5-review sample; quote-to-install completed under 24 hours in one documented case — very thin review sample relative to the total count.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #1 of 9 plumbers we've reviewed in Fairmont, WV · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Quote-to-install in under 24 hours documented: Don presented multiple package tiers without upselling, technicians arrived on time and wore boot covers
1 cited review
“I know timing played a roll in it but we went from a quote to installed in less than 24 hours. Don came to our house yesterday and went over absolutely everything with us in detail. He had a lot of different packages in a wide range of prices. He never once tried to upsell us into products we told him we had no interest in.”
Technicians explain multiple repair vs. replacement options without pressure; clear pricing with no surprise charges cited across multiple reviews
2 cited reviews
“They are very responsive. They show up when they say they will. Their technicians are always courteous, professional, and thorough. They explain everything clearly, and typically offer multiple solutions for repair or replacement. Their services and pricing are presented clearly, and there are never any "surprise" charges or fees.”
“I know timing played a roll in it but we went from a quote to installed in less than 24 hours. Don came to our house yesterday and went over absolutely everything with us in detail. He had a lot of different packages in a wide range of prices. He never once tried to upsell us into products we told him we had no interest in.”
Single-digit temperature furnace failure resolved with full replacement completed next day; emergency scheduling matched urgency
1 cited review
“They were so kind and knowledgeable. Explained what was wrong with my furnace (and air conditioner). My equipment was set up on 2004 and it was on life support. With these single digit temperatures outside, they did not mess around. They came one day, then had everything replaced and stuff the next.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“I was very happy that someone was able to check my nonworking furnace on the day I called. The technician that came was Clyde Scranage and his assistant. I appreciated the knowledge, professionalism, and kindness offered to me. I have not used Grogg’s before but it definitely will not be the last time. The problem was identified and options presented to me without pressure.”
“We have been customers for several years. They are very responsive. They show up when they say they will. Their technicians are always courteous, professional, and thorough. They explain everything clearly, and typically offer multiple solutions for repair or replacement. Their services and pricing are presented clearly, and there are never any "surprise" charges or fees. I never hesitate to recommend them to …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,291 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Should you hire Grogg's Home Services?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
Hire if
- You need a plumber who actually shows up when scheduled
- You need clear communication and upfront explanations
Think twice if
- You need guaranteed sub-hour response for true emergencies
- You need rock-bottom prices with zero flexibility on the quote
Advice derived from the review analysis above — how we decide.
Own Grogg's Home Services?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
More plumbers in Fairmont, WV
Webb Heating & CoolingHIRERanked #2 of 9 in Fairmont · Shows up exactly when promised, explains the work clearly, and won't upsell you—perfect fo…Midstate Plumbing & AirCAUTIONRanked #3 of 9 in Fairmont · Midstate Plumbing & Air holds 4.9★ across 647 reviews; emergency response confirmed in 2 o…See all 9 plumbers we've reviewed in Fairmont, WV →
Nearby: Fairmont