W.E. Brown, Inc
Plumber · Charlottesville, VA
Our verdict
Excellent responsiveness and workmanship with a serious pricing problem—one customer was quoted $1,800 for a $100 faucet repair.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #7 of 15 plumbers we've reviewed in Charlottesville, VA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Fast, professional service: 3 of 5 reviews praise prompt arrival, same-day completion, and efficient work
1 cited review
“gone above and beyond every time”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Knowledgeable technicians who communicate clearly: customers report detailed explanations and walk-throughs of repairs
1 cited review
“left the area cleaner than they found it”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Respectful treatment of homes: multiple reviews note professional behavior and clean work areas
1 cited review
“left the area cleaner than they found it”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Dishonest diagnostics: technician recommended full system replacement for a simple faucet repair, claiming the part was 'too old' when it was actually repairable—suggests potential upselling practice
“quoted $1,800 to replace bathtub faucet, local plumber $100”
Severe pricing inconsistency: one customer quoted $1,800 to replace a bathtub faucet that a local competitor fixed for $100, with the technician citing convenience rather than actual repair complexity
“quoted $1,800 to replace bathtub faucet, local plumber $100”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“If you want an honest estimate and a plumber who respects both you and your home, I strongly recommend choosing a local professional instead of this company. I was quoted $1,800 to replace my entire bathtub faucet system because the technician “didn’t want to go all over town to find a part” and claimed it was too old to repair. I contacted a local plumber afterward. He diagnosed the issue in five minutes, picked …”
Positive
“The installation team of Rusty, Ricardo and Gustavo were very friendly and knowledgeable. They removed all of the old system and installed the new hvac system with efficiency and left the area cleaner than they found it. They kept me informed as to what changes were needed and showed me how to use the new system. I highly recommended them.”
“My experience with W. E. Brown was outstanding. They fixed a leak in my tank-less water heater at an affordable price. Both men, I think names are Josh and/or Joshua, were professional, informative, and friendly. I recommend their service to anyone who needs plumber services & wants a job well done.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 549 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
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Nearby: Charlottesville · Scottsville · Gordonsville