Rooter-Man
Plumber · Charlottesville, VA
Our verdict
Honest, fast-moving crew that prioritizes fair pricing and won't upsell you—perfect for 2am panic calls since they mobilize extra manpower when needed.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #8 of 15 plumbers we've reviewed in Charlottesville, VA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
All 5 reviews praise honesty and integrity; one explicitly notes the company avoided unnecessary upselling and focused on lowest-price solutions.
2 cited reviews
“worked hard to fix the problem for the lowest price possible”
“very knowledgeable and answered all of my questions”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Rapid response and mobilization: one reviewer reports riser installation completed in 'very short period of time' after unexpected on-site discovery; another notes appointment was 'right on time'.
1 cited review
“got the riser installed in a very short period of time”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Consistently named individual technicians (Andrew, Austin, Daniel, Shane, Temo) across reviews suggest stable, trained crew with strong technical knowledge.
4 cited reviews
“worked hard to fix the problem for the lowest price possible”
“got the riser installed in a very short period of time”
“worked safely throughout the day and working knowledge impressive”
“very knowledgeable and answered all of my questions”
Dispatch communication praised: one review specifically highlights Lauren on dispatch for 'kind, responsive, reassuring' support during stressful situation.
1 cited review
“worked hard to fix the problem for the lowest price possible”
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“Absolutely AMAZING experience with Rooterman! Andrew, Brett, Vincent, and Dennis worked incredibly hard to solve a very stressful plumbing/septic issue for me, and I truly cannot thank them enough. They were professional, respectful, knowledgeable, and went above and beyond to make sure everything was handled correctly. A huge thank you as well to Lauren on dispatch for her outstanding customer service and …”
“Quick, efficient, and clean work. Contracted Rooter-Man to pump my septic tank. Once they reached my tank they found the lid to my tank was broken. Discussed my options and with the pending weather and having dogs that have to use that part of the yard I couldn’t risk leaving a hole that size open in my yard for two days until I could install a riser myself. They brought in additional manpower and got the riser …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 406 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
Own Rooter-Man?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Charlottesville · Gordonsville