Valley Plumbing
Plumber · Hurricane, WV
Our verdict
4.0★ on 43 Google reviews; BBB A+ accredited; 8 of 34 analyzed reviews are 1-star (reviewConsistency 0.287); unprofessional owner behavior flagged in 4 theme counts alongside strong workmanship praise.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #14 of 14 plumbers we've reviewed in Hurricane, WV · compare all →
Our opinion, based on the 34 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Sewer main clog cleared in 3 hours same-day; technicians persisted without complaint after thinking job was done at 1.5-hour mark and finding additional blockage
1 cited review
“I called Valley Plumbing due to having a clogged main sewer line. I called them after a few days of trying to troubleshoot this myself. By the time I called them, the whole system was very backed up. They were able to send someone out the same day. I called at 0830 and they were able to get someone scheduled and at the house for that afternoon. They worked for 3 hours until they (and myself) were happy with what they had to do. At the 1.5 hour point they thought they had it and were packing their equipment up, when we found something else. With no complaining they just went back to work for an”
Cited in 2 of the 34 reviews we analyzed — 1 cited review not excerpted here.
Repaired water heater rather than replacing it to save customer money; middle-of-night response to EMS pipe damage documented
1 cited review
“Amazing service and so easy to get things done. Came out in the middle of the night to fix damaged pipe from EMS backing into outdoor water hose connection. And then coordinated with county EMS service for repair and followed up with repairs and fixed everything so fast I didn't even notice till days after it was done.”
Cited in 2 of the 34 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Owner described as rude, confrontational, and challenging toward customers and neighbors in 1 of 34 analyzed reviews — unprofessional theme appears 4 times in themeCounts
Cited in 1 of the 34 reviews we analyzed.
Red flag
Billed 3 hours for sub-2-hour job; technician missed corrosion on hot water side requiring a return visit — workmanship_quality concerns in 2 theme counts
“They came out to fix leak and replaced two valves. There was much corrosion to hot water side that was ignored. It was still leaking so I called them back. They replace corroded copper and charged me 3 hours work for 1 hour and 50 minutes work saying they knocked off $40 dollars off the third hour. My guy doing the construction work laughed at the fact that they couldn't even level the valves.”
Charged 3 hours labor for 1 hour 50 minutes of work; returned call still leaking after initial repair left corroded hot water side unaddressed
“They came out to fix leak and replaced two valves. There was much corrosion to hot water side that was ignored. It was still leaking so I called them back. They replace corroded copper and charged me 3 hours work for 1 hour and 50 minutes work saying they knocked off $40 dollars off the third hour. My guy doing the construction work laughed at the fact that they couldn't even level the valves.”
Keep it in proportion: these concerns are cited in 2 of the 34 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“it took 2 days to run a snake down my toilet perhaps 6 feet total time 3 minutes total cost 128.67 what is this world coming to???”
“They were supposed to find and repair my leak however they just pulled two pipes together they didn’t glue it or put anything on the pipe to hold it. It continued to leak the smell kept getting worse so I eventually called another plumber and there is tons of water from the leak valley plumbing was supposed to fix so I wish I could give zero stars because they got paid for doing nothing they take advantage of people …”
“My wife got these people to come to the house while I was at work and they were suppose to fix a pipe, however they did not!! Spent more than 100 dollars for nothing! I do not recommend these people, they don’t care about their customers, the wife is extremely rude and not considerate of their customers!”
Positive
“These guys did a great and quick job! I couldn’t recommend them enough.”
“I highly recommend this company. They did an excellent job. They came the same morning I called for service. We expected to have a new tank installed, but they were able to repair the old one. We appreciated their honesty… they could have replaced the hot water tank just to make more money. The repairmen were very nice and professional.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Oct 2025.
Across platforms
Should you hire Valley Plumbing?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Valley Plumbing?
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