American Sewer and Drain
Plumber · South Charleston, WV · Open 24 hours per Google listing
You call them directly — we don't sell your info or route the call.
Our verdict
Extremely fast emergency response with fair pricing, but quality is inconsistent—one reviewer reported the company misdiagnosed a complex sewer issue and abandoned the job.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #12 of 14 plumbers we've reviewed in Hurricane, WV · compare all →
Our opinion, based on the 4 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 4 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
3 of 4 reviewers praise rapid response times, including arrival within 20 minutes and early Saturday morning service during a holiday weekend
2 cited reviews
“showed up within 20 minutes, fair price for emergency call”
“showed up early, drain cleared with auger in under an hour”
Cited in 3 of the 4 reviews we analyzed — 1 cited review not excerpted here.
Fair emergency pricing noted by reviewers, with one specifically mentioning competitive rates for after-hours calls
1 cited review
“showed up within 20 minutes, fair price for emergency call”
Fast job completion when service succeeds—one reviewer had drain cleared with auger in under an hour
1 cited review
“showed up early, drain cleared with auger in under an hour”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1 of 4 reviews describes complete service failure and inadequate diagnosis on a complex plumbing problem, suggesting potential gaps in troubleshooting capability for non-standard issues
“looked at water level then left and did nothing”
Diagnostic failure on complex sewer issues: one reviewer reported the company only checked water level, then abandoned the job without identifying root ball obstruction in city sewer line, requiring a second plumber and city intervention to resolve
“looked at water level then left and did nothing”
Keep it in proportion: these concerns are cited in 1 of the 4 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“had root balls in our city sewer line. this co. looked to water level then left and did nothing. had to hire another who properly traced line to obstruction, called 811 and had city sanitary remove the root balls and repair the line. completely inadequate.”
Positive
“American Sewer and Drain showed up early this morning, had my drain completely cleared out with an auger in under an hour. Super thankful for them doing this on a Saturday on a holiday weekend, that shows care for the community. Great company, great service, professional and courteous guys.”
“Great experience, showed up with in 20 minutes and fixed the problem in another 45 minutes. Fair price, especially for an emergency call.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 4 of 4 reviews so far. Treat this as a first read.
Newest review in our sample: Aug 2024.
Should you hire American Sewer and Drain?
Best for
- Emergency and burst pipe repair
Hire if
- You need fast same-day or after-hours response
- You need clear communication and upfront explanations
Think twice if
- You need predictable, consistent service across every visit
- You need warranty-grade work on a complex or high-stakes install
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
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You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Hurricane · Blue Creek