Trident Plumbing
Plumber · Frisco, TX
Our verdict
Exceptional technician quality and communication across the board—every review praises specific staff by name and describes feeling heard through complex repairs.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
5 of 5 reviews explicitly praise technician professionalism, knowledge, and courtesy by name (Lachlan Johnson, Wayne, Gio, Sean, Teagan, Mark, Keagan).
2 cited reviews
“Extremely professional, very thorough in explaining the situation.”
“Their workmanship was top-notch, everything installed properly.”
Cited in 5 of the 5 reviews we analyzed — 3 cited reviews not excerpted here.
4 of 5 reviews highlight clear, thorough communication and explanation of repair processes, reducing customer anxiety.
2 cited reviews
“Extremely professional, very thorough in explaining the situation.”
“Their workmanship was top-notch, everything installed properly.”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Scheduling and responsiveness praised: one reviewer notes being scheduled 'quickly,' another had same-morning service for a gas leak at 1:49am.
Cited in 1 of the 5 reviews we analyzed.
2 reviews note technicians went above and above expectations—working longer to ensure quality and coordinating with city/gas company to expedite permits.
Cited in 2 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pricing fairness scored 0/100 in dimension analysis despite zero pricing complaints in any review—data quality issue suggests pricing metrics may not be properly sourced or verified.
Keep it in proportion: these concerns are cited in 4 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“This was my first Experience with Trident. It was such a great experience from the time I called on a Thursday morning explaining the urgency as my 92 year old parents live with me. Lachlan Johnson was my technician. I can tell you I am 69 years old and dealt with alot of technicians in my lifetime. He was absolutely a joy to work with. Extremely professional, very thorough in explaining the situation and what …”
“I had a great experience with Trident Plumbing replacing my tankless water heater. Wayne and Gio were outstanding from start to finish. They were professional, knowledgeable, punctual, and took the time to explain the entire process clearly. Their workmanship was top-notch, and they made sure everything was installed properly and working perfectly before leaving. What could have been a stressful repair turned into …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,409 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
Should you hire Trident Plumbing?
Best for
- Emergency and same-day calls
- Complex installs and remodels
- Water heater install/repair
- Drain and sewer work
- Emergency and burst pipe repair
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Trident Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Trident Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Lake Dallas · Aubrey · Dallas · Mckinney