Teays Valley Service Experts
Plumber · Hurricane, WV · Open 24 hours per Google listing
Our verdict
4.8★ across 1,405 reviews with 75% five-star ratings; technicians like Ricky and Theron draw praise for thorough diagnostics, but 20% negative sentiment and 16 one-star reviews flag reliability gaps.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #4 of 14 plumbers we've reviewed in Hurricane, WV · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
fast_response theme cited 16 times; technicians dispatched same-day or next-day in most positive accounts
1 cited review
“TVSE came to our house one day after calling. A service tech diagnosed our A/C unit as having a bad compressor. They were on time, polite & provided a couple of (very expensive, but necessary) options. Installation was scheduled for the next day.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
workmanship theme in 17 reviews; named techs (Ricky, James Jackson, Frank & Mike) lauded for thorough explanations and correct-first-time fixes
1 cited review
“For the past year, Ricky has been the technician coming out to service our system, and he has been absolutely amazing. He is incredibly knowledgeable and thorough, and he always takes the time to explain what he's checking and why.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Installation damage (ceiling cracked, fingerprints on new vents) discovered weeks later; filters not delivered after 1+ month despite promises
“During installation, they stepped on my ceiling and broke it without telling me. 3 weeks later I found it. Finger prints all over my new ceiling with the vents were installed. It's been over a month and still have not received my filters.”
Red flag
After-hours call-center poorly staffed: customer hung up on, put on indefinite hold, and tech pushed same-night visit to next day during extreme heat
“I had a horrible experience scheduling an appointment with Teays Valley Heating/Cooling. I don't even know where to begin. The call center schedulers were very incompetent I was hung up on, put on forever hold.”
4 slow_response mentions and 1-star Yelp reviews cite multi-hour emergency waits and after-hours call-center failures — heat hit 85°F in one case before repair began
“I had a horrible experience scheduling an appointment with Teays Valley Heating/Cooling. I don't even know where to begin. The call center schedulers were very incompetent I was hung up on, put on forever hold.”
1 more cited review
“During installation, they stepped on my ceiling and broke it without telling me. 3 weeks later I found it. Finger prints all over my new ceiling with the vents were installed. It's been over a month and still have not received my filters.”
unprofessional theme noted; one longtime customer (20 years) reports technician pressure to replace working equipment and added UV fees boosting monthly lease costs
Cited in 1 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I have been a customer of this company for almost 20 years, regularly servicing my old heating/ cooling system. Although my system (not installed by Service Experts) was functioning well, technicians from Service Experts kept nagging me to change it to a new system since it was more than 20 years old. I finally consented, and ended leasing a new system (SL280V, EL XC16). Last August, during a routine checkup by …”
“I have been reading the reviews by others and I see I am not alone. I have contacted the attorney general and better business about the issue. If I get no response from them I will go to a consumer protection lawyer. I too was told I had to have a new system when the old one could have been repaired and worked better. I have had problems with it since I brought it. I'm running on emergency heat since November …”
“I am very displeased with Teays Valley Service Experts. My HVAC is only 2 years old installed by them and it has to be worked on every year. This year it went out before Thanksgiving and it’s still out after paying for a new transmitter and a control box, they said I now needed a new compressor and this unit is only 2 years old. Called another service provider and it was not the compressor and they got it up …”
Positive
“We are Teays Valley Service Experts advantage plan members and I truly can’t say enough good things about our experience—especially because of Ricky Johnson. For the past year, Ricky has been the technician coming out to service our system, and he has been absolutely amazing. He is incredibly knowledgeable and thorough, and he always takes the time to explain what he’s checking and why. You can tell he genuinely …”
“I have three units , and was very pleased with the service yesterday. Theron was very knowledgeable, polite and did an amazing job. He answered all my questions and explained everything. Would definitely be asking for him next time .”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Yelp 1-star reviews describe installation damage and aggressive upselling not visible in the predominantly positive Google score — meaningful gap in represented sentiment.
Should you hire Teays Valley Service Experts?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Teays Valley Service Experts?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.