Absten Services LLC
Plumber · Hurricane, WV · Open 24 hours per Google listing
Our verdict
Absten Services holds 4.7 stars on 80 reviews with 92% positive sentiment and BBB A+ — sub-hour emergency response cited repeatedly, 46 of 79 reviews mention professionalism, but one billing dispute charged $349 for 40 minutes at 4:15 PM as after-hours.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #3 of 14 plumbers we've reviewed in Hurricane, WV · compare all →
Our opinion, based on the 79 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Sub-hour same-day response confirmed: called 7:40 AM, tech arrived 8:30 AM, issue resolved by 9 AM
2 cited reviews
“A/C went out over the weekend. Called them at 7:40 AM today, showed up at 8:30 AM, issue fixed at 9 AM. Couldn't have been any better.”
“I left a message with the office at 9am following loss of power in half of our home. My call was promptly returned and they had Shane out to my house within the hour. He was able to quickly identify the issue, picked up the necesarry parts, replaced the main breaker, and had us back up and running with full electricity before noon.”
46 of 79 reviews cite professionalism — consistent praise across multiple named techs (Shane, Jolon, John, Ross)
1 cited review
“These guys did a great job and have installed multiple units for us down through the years. Always quick to respond and very professional. Most recently reattached a drain hose at no cost.”
Cited in 3 of the 79 reviews we analyzed — 2 cited reviews not excerpted here.
Long-term customer loyalty spanning decades — reviewer notes reliability now as it was when growing up
1 cited review
“I left a message with the office at 9am following loss of power in half of our home. My call was promptly returned and they had Shane out to my house within the hour. He was able to quickly identify the issue, picked up the necesarry parts, replaced the main breaker, and had us back up and running with full electricity before noon.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Billing dispute: $349 for 40 min work just after listed 5 PM business hours, no itemized receipt provided, travel time charged for 5-minute proximity
“They refused to provide an itemized receipt. The price for 40 minutes of work was $349.00! We called to find out why it was so expensive and were told travel time. We live 5 minutes away from the business!”
After-hours pricing opaque: $349 for 40 minutes at 4:15–4:25 PM with no itemized receipt; company cited travel time for a 5-minute-away customer
“They refused to provide an itemized receipt. The price for 40 minutes of work was $349.00! We called to find out why it was so expensive and were told travel time. We live 5 minutes away from the business!”
Keep it in proportion: these concerns are cited in 1 of the 79 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Did not do the work promised. Also there cost are high and repair didn't last.”
“waited 6 months for service and got nothing not even a person to come out and give a estimate on a pipe leak screw these guys”
“There were three problems. One was a GFI breaker near a sink that stopped working, holes in electrical panel needing covered, and a small leak under sink. THREE plumbers were sent for less than 10 minutes of work after 4:30pm snd estate was charged just over $500. Seriously, the tenant timed them from arrival to leaving (OCD but good tenant). First, three plumbers weren’t needed. The small leak was fixed in no time. …”
Positive
“Shane was the absolute best! Couldn’t be more satisfied!”
“I want to thank God for John and Ross for coming and fixing my furnace and they are a blessing from God”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Dec 2025.
Across platforms
Should you hire Absten Services LLC?
Best for
- Emergency and same-day calls
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
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