Slone's Plumbing
Plumber · Bristol, TN
Our verdict
Fast emergency response and solid technical work, but watch out for aggressive upselling tactics that prioritize company revenue over customer needs.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #7 of 15 plumbers we've reviewed in Bristol, TN · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency availability—willing to work holidays and come out same-day/next-morning even during weekends
1 cited review
“willing to come out Thanksgiving Day, great communication and professionalism”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Strong diagnostic capability; 2 of 5 reviews specifically praise their ability to identify root causes quickly (clogged drain, failed leach field)
1 cited review
“got to the root cause quickly, entire leach field was busted”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Professional communication and courtesy consistently mentioned across reviews; staff willing to educate customers on system maintenance
3 cited reviews
“willing to come out Thanksgiving Day, great communication and professionalism”
“got to the root cause quickly, entire leach field was busted”
“courteous and professional, great job”
High Google rating of 4.7/5 across 105 reviews indicates broad positive track record
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Upselling behavior: 1 review explicitly calls out pushy sales tactics after customer declined; with small sample size (5 reviews), this single incident warrants caution on pricing transparency
“tried to upsell product I knew was not needed, stay the course”
Pricing concern: 1 of 5 reviews reports aggressive upselling of unnecessary products even after customer explicitly stated the item had been recently replaced
“tried to upsell product I knew was not needed, stay the course”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“They were within the time frame, polite, clean, and did Temporarily fix the issue. This is meeting average expectations from any service provider. However they tried to Upsale me on a product I knew was not needed. Even after I discussed with them that it had just been replaced, they stayed the course trying to push the product. I, like you, am looking for a provider I can trust not just with the service but also …”
Positive
“Every now and then you get to encounter a service that goes way beyond expectations. That's what happened to us with this company. We hired Slone's Plumbing for extensive work in our home and they did an outstanding job. Special kudos to Caleb and Nick who worked their tails off the day before Thanksgiving. They bent over backwards to come and do some minor follow-up work, even willing to come out Thanksgiving Day. …”
“I had a clogged washing machine drain that happened during a holiday weekend. They got to me first thing Monday morning as promised and told me what needed to be done and what it would cost in just a few. minutes. They also replaced the water supply cut in and valve at my request. It was well done and timely. I feel I got good service at a fair price and the guys were friendly and knowledgeable. I recommend them …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 105 reviews so far. Treat this as a first read.
Newest review in our sample: Jan 2025.
Should you hire Slone's Plumbing?
Best for
- Emergency and same-day calls
- Drain and sewer work
- Bathroom and kitchen remodel plumbing
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Slone's Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.