Complete Plumbing Septic & Drain Solutions LLC
Plumber · Abingdon, VA
Our verdict
Shows up fast for emergencies and does quality work, but communication issues and occasional unresponsiveness have frustrated some callers.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #6 of 15 plumbers we've reviewed in Abingdon, VA · compare all →
Our opinion, based on the 52 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
What reviewers praise
Exceptional speed on emergency calls—multiple reviews cite same-day or within-hours response, including early morning water main breaks and urgent septic issues
1 cited review
“communicated by phone, finished the job within a couple of hours”
Cited in 4 of the 52 reviews we analyzed — 3 cited reviews not excerpted here.
Consistently praised workmanship quality—8+ reviews specifically highlight professional, efficient, thorough work done cleanly with attention to detail
1 cited review
“professional, efficient, friendly, and very knowledgeable”
Cited in 4 of the 52 reviews we analyzed — 3 cited reviews not excerpted here.
Fair to competitive pricing—5 reviews mention reasonable costs, with one citing $400 savings versus competitor quotes
Cited in 5 of the 52 reviews we analyzed.
Strong repeat-customer loyalty and referral pattern—multiple reviews from both residential and commercial clients indicate willingness to call again
Cited in 3 of the 52 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Single 1-star review citing poor call-back practices and rude staff—isolated incident in 52-review sample but notable given otherwise pristine record and small dataset context
Cited in 1 of the 52 reviews we analyzed.
Inconsistent phone responsiveness despite company size—one review reports no returned calls despite outreach, contradicting the typical fast-callback pattern
Cited in 1 of the 52 reviews we analyzed.
Staff communication friction—one reviewer reported rude staff behavior and complaints about volume during call setup
Cited in 1 of the 52 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 52 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Does not return calls. Rude staff who says they can't hear you then complains you're too loud.”
“They messed up my appointment date then I had to wait another week for service. When they arrived they refused to wear masks in my house. They left, saying they'd send someone who could mask, then told me later that it'd be another 2 weeks before they could fit me in. No thanks.”
“Was recommended by a competitor, I called but there was no answer and the voicemail was full. They said to text Zach Crosswhite and he'd take care of me. He read my message at 1pm then replied at almost 9pm and said he would call me the next morning. He never called so i texted him 3 days later to let him know that I Didn't appreciate him not calling me back. He tried to say his secretary called me 2 days later but …”
Positive
“Can’t say enough about this Company. Top notch in every way. Great service, Communication, and a pleasure to work with. Thankful to have this service!!!”
“Workers were very polite and very personable. Would defiantly recommend this company! And will use again😊”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Jan 2026.
Across platforms
Should you hire Complete Plumbing Septic & Drain Solutions LLC?
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need a plumber who actually shows up when scheduled
Think twice if
- You need detailed walkthroughs and written estimates before work starts
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Complete Plumbing Septic & Drain Solutions LLC?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Abingdon · Mountain City · Bristol