Steve Huff Plumbing, Heating & Air
Plumber · Abingdon, VA · Open 24 hours per Google listing
Our verdict
Fast emergency response (within 1-2 hours) with excellent technician communication, but expect 20-30% pricing premium and occasional property damage issues on major jobs.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #6 of 15 plumbers we've reviewed in Bristol, TN · compare all →
Our opinion, based on the 87 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Rapid emergency response: multiple reviewers report arrival within 1-2 hours of calling, with one explicitly stating 'came out within the hour'
1 cited review
“came out within the hour and kept me informed every step”
Cited in 2 of the 87 reviews we analyzed — 1 cited review not excerpted here.
Strong technician communication: 8+ reviews highlight clear explanations of problems, options, and costs before work begins
2 cited reviews
“did a great job explaining what needed to be done”
“job was completed in the time frame promised”
Cited in 7 of the 87 reviews we analyzed — 5 cited reviews not excerpted here.
Consistently meticulous workmanship: reviewers praise 'thorough assessment', 'excellent job', 'top notch service', and work backed by warranty
1 cited review
“job was completed in the time frame promised”
Cited in 4 of the 87 reviews we analyzed — 3 cited reviews not excerpted here.
Willingness to go above-and-beyond on difficult jobs: one technician redid work when initial fix failed; another worked until midnight on complex HVAC install
1 cited review
“came out within the hour and kept me informed every step”
Cited in 2 of the 87 reviews we analyzed — 1 cited review not excerpted here.
Long customer retention: multiple reviewers report 12-18+ years of continued service
Cited in 3 of the 87 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Property damage and poor cleanup on major excavation work: one reviewer reported extensive yard mess, neighbor yard damage, street mud hole, and driveway concrete damage during water line replacement with follow-up promised but not delivered
Cited in 1 of the 87 reviews we analyzed.
Pricing runs noticeably higher than market: multiple reviewers note costs as 'relatively expensive' or remark on pricing fairness despite satisfaction with service (dimension score 67/100)
Cited in 1 of the 87 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 87 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Had them replace my 50 yr old leaking home water supply line. My yard is red clay and I understand the problems this causes. BUT they made an unbelievable mess. Not only in my yard but also my neighbors and the street is still a mud hole. They also damaged my concrete driveway. I complained and someone from the office called and asured me there would be a follow up to this. Still waiting.”
“Incredibly overpriced I paid an outrageous amount for a simple water line. They conned me into the membership I tried to cancel once I found a much more reasonable plumber and decided I no longer needed their services. They refuse to let me cancel because they claim it is a year contract which no one mentioned. The dude worked 20 mins and charged $1400 for a simple water line for a fridge. They also quoted us $3000 …”
“I had y'all out to give a quote yesterday. The quote ended up being 40000 for new HVAC system in my house. 2500 square foot house. So I called other ppl who the tva recommends and they quoted me 15k today. So I will not be using y'all and could never recommend y'all . I got 3 quotes from 3 places. Yours 40k . The other two 13-15k . To anyone reading this please call another place for a quote they literally tried …”
Positive
“Our plumber Chris did a very thorough assessment of the house and worked diligently for hours to address a long list of fixture updates and repairs. I also really appreciate how communicative he was, and willing and able to answer all of my questions. Chris and his assistant were respectful of our house and kept everything clean. So far, the repaired items are working well and most of the work is under warranty in …”
“Our technician Chris did a great job!! He had previously installed a water heater at my old house and did a fantastic job so I was glad to see him. We had a leaky pipe under the house this time. He fixed it quickly and assessed the condition of the piping under the house and gave us options for further repairs. Can’t go wrong with Steve Huff Plumbing!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Should you hire Steve Huff Plumbing, Heating & Air?
Hire if
- You need fast same-day or after-hours response
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Steve Huff Plumbing, Heating & Air?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.