Scott Plumbing LLC
Plumber · Huntsville, AL
Our verdict
Arrives fast for emergencies and does solid work, but pricing disputes and occasional misdiagnosis have cost customers hundreds in unnecessary repairs.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #12 of 15 plumbers we've reviewed in Huntsville, AL · compare all →
Our opinion, based on the 73 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
What reviewers praise
Exceptionally fast response times on emergency calls—multiple reviewers report same-day service or arrival within 1-2 hours, even for weekend/evening calls
Cited in 8 of the 73 reviews we analyzed.
Strong workmanship consistency—7 reviewers specifically praise the quality of repairs and thoroughness of installation work
1 cited review
“stuck with it until it was done properly”
Cited in 7 of the 73 reviews we analyzed — 6 cited reviews not excerpted here.
Clear communication and customer education—5 reviewers note technicians explain work, walk through decisions, provide maintenance advice, and avoid customer surprise
Cited in 5 of the 73 reviews we analyzed.
Fair pricing on many routine jobs—6 reviewers specifically mention reasonable/fair rates, cheaper estimates than competitors, and no price gouging on parts
Cited in 6 of the 73 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Warranty claim disputes—two detailed complaints alleging owner refused to honor or fully honor warranty work under questionable circumstances, including one threat of theft-of-services report
Cited in 2 of the 73 reviews we analyzed.
Inconsistent pricing practices on complex jobs—two reviewers report price estimates that jumped significantly ($600–$1100 increase for same job type) or felt inflated compared to second opinions
Cited in 2 of the 73 reviews we analyzed.
Occasional misdiagnosis or incomplete troubleshooting—two separate cases where technicians recommended expensive work (full house replumb, new sink for disposal) that a second opinion revealed was unnecessary or simple
Cited in 2 of the 73 reviews we analyzed.
Keep it in proportion: these concerns are cited in 5 of the 73 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Had a leak in July and they "patched" it but said my whole house had to be replumbed because the pipe was smashed and he didn't know how long the crushed pipe was. He didn't bother to dig parallel to see where it ended. I cancelled due to finances. Had another leak in November and scheduled a re-plumb. I was given a ballpark price that was 600-1100 higher than in July. When I asked why I was told materials have …”
“Scott's plumbers were super nice, but they told me that it wasn't possible to connect my disposal to my new sink and if I wanted to use the disposal I would have to order a new sink and have them come back out. Now, I typically use another Madison plumber, but they were booked up, so I went with Scott's which was recommended here and on our neighborhood site. When I was able to order and have a new sink delivered …”
“Used Scott Plumbing to repair a leak in the pipe running from the water meter to my house. Paid $1825.00 to "Repipe main, meter to house on 15 Oct. 2019. On 12 Aug. 2020 noticed a water leak from the house side of the water meter. Contacted Scott Plumbing and asked how long their work was warranted for, and they stated 1 year. I had them come out, they fixed the leak, which was caused by a leaking check valve …”
Positive
“From the time I called to schedule an appointment to the time the technician left my house, the service received was outstanding. I believe Keith is the owner and is who took my call. Very friendly voice and he was able to send someone to my house within 45 minutes of me making the call. Travis showed up at my house. He was very friendly from the start. He knew what the problem was, WITHOUT tearing up my …”
“After calling a large plumbing company for an estimate I reached out to Scott Plumbing and he gave me an accurate estimate over phone and then worked me into his schedule 2 hrs later. His estimate was 1/3 of the other company. Very experienced, old school service (pride in work), fair price and cleaned up after they were done. They will be first go to plumber! Kudos Scott Plumbing”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Dec 2018.
Across platforms
Google 4.8/5 (1268 reviews) significantly outpaces Yelp 4.2/5 (44 reviews)—suggests negative experiences may be concentrated on Yelp, where warranty disputes and pricing conflicts are documented. BBB A- rating with zero complaints in past 3 years contradicts the recent negative Yelp reviews (2019–2022), possibly reflecting improved practices or dispute resolution outside formal BBB channels.
Should you hire Scott Plumbing LLC?
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Scott Plumbing LLC?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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