Hiller Plumbing, Heating, Cooling & Electrical
Plumber · Huntsville, AL · Open 24 hours per Google listing
Our verdict
4.9 Google avg over 3,312 reviews, BBB A+ accredited; 57 of 68 analyzed are 5-star, but several Yelp reviewers call quotes inflated (e.g. $6,400 for a tankless install).
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #11 of 15 plumbers we've reviewed in Huntsville, AL · compare all →
Our opinion, based on the 68 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Strong professionalism signal: 'professional' theme appears in 33 of 68 analyzed reviews, with techs explaining the work and cleaning up daily
Cited in 2 of the 68 reviews we analyzed.
Same-day plumbing capability — leaks in two bathrooms fixed in under an hour with parts on hand
1 cited review
“He was able to obtain all the parts he needed for same-day service. The repair and replacements were done quickly on two different leaks we were having in two different bathrooms. He was here less than an hour.”
No hard-sell on inspections; one reviewer notes a full AC inspection with 'no attempted hard sell' and visible pride in the company
1 cited review
“Eric came out the next day, did a full inspection and offered some suggestions. Absolutely no attempted hard sell, or attempt to sell anything.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Surprise/sales-pitch pricing: a water-heater visit 'felt like a sales pitch' for a $6,400 tankless install vs. $1,500-2,500 cash-and-carry for the unit
“From the start it felt like a sales pitch to sell me a tankless water heater installation. For $6400. I really wanted a conventional tank heater. The tankless brand is $1500-2500 cash and carry. Bid had Romex at $7 a foot, iron pipe at super inflated prices.”
Red flag
Repeat-callback workmanship complaint — one reviewer says they 'had to redo things more than once' and were extremely expensive
“They have come out numerous times to my house and they have had to redo things more than once. They are extremely expensive and to be honest I don't think they always know what they're doing.”
Repeatedly described as expensive — a tankless water-heater bid came in at $6,400 with Romex priced at $7/foot and inflated iron-pipe line items
“From the start it felt like a sales pitch to sell me a tankless water heater installation. For $6400. I really wanted a conventional tank heater. The tankless brand is $1500-2500 cash and carry. Bid had Romex at $7 a foot, iron pipe at super inflated prices.”
1 more cited review
“They have come out numerous times to my house and they have had to redo things more than once. They are extremely expensive and to be honest I don't think they always know what they're doing.”
Quote turnaround can lag — one reviewer waited three days for a callback and had already hired elsewhere
“From the start it felt like a sales pitch to sell me a tankless water heater installation. For $6400. I really wanted a conventional tank heater. The tankless brand is $1500-2500 cash and carry. Bid had Romex at $7 a foot, iron pipe at super inflated prices.”
Keep it in proportion: these concerns are cited in 2 of the 68 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“We had them out to clear backed up drains they charged us $199.00 and the next day they were backing up again. They did come back and clear them at no additional charge and we got a quote for a repipe. Needless to say they backed up again so we called a different company and paid another $200.00 and had them give us a quote which was a LOT less than Hiller, we are doing the repipe and new water heater with this …”
“I'm a disabled Iraq veteran. When my old HVAC bit the dust I was recommended an independent veteran for veterans contractor to help rectify the situation. Turns out it was a scammer who wasn't licensed, never fully installed the unit, took my money, & ran. I called on Hiller to help me to complete the installation of the unit I was left with. The technician they sent out did an initial inspection, & when he …”
“Called for a bid and they arrived on time. From the start it felt like a sales pitch to sell me a tankless water heater installation. For $6400. I really wanted a conventional tank heater. The tankless brand is $1500-2500 cash and carry. Bid had Romex at $7 a foot, iron pipe at super inflated prices. Took three days to get back to discuss bid. I had already hired other qualified providers at much lower price by that …”
Positive
“JR and his team replaced our 40-year-old HVAC ductwork system in the crawl space. It took them about 6 hours to complete the job. They did an excellent job. Everything is working well now with good air flow and better temperature control. When they finish the job he explained everything that was done. We are happy with the work. We highly recommend him and his team for this work.”
“Clark did an outstanding job at installing my google nest camera. He was professional and troubleshooted some issues until the work was complete. I truly appreciate him going above and beyond.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Google sits at 4.9 / BBB A+, yet the Yelp evidence carries the 1-star pricing and redo complaints that the headline rating masks.
Should you hire Hiller Plumbing, Heating, Cooling & Electrical?
Hire if
- You need fast same-day or after-hours response
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Hiller Plumbing, Heating, Cooling & Electrical?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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