Scott Hale Plumbing, Drains, Heating & Air
Plumber · Alpine, UT · Open 24 hours per Google listing
Our verdict
Excellent pricing and workmanship on routine jobs, but major quality and accountability failures on complex projects—one reviewer waited nearly a year for fixes after dangerous gas line installation.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #15 of 15 plumbers we've reviewed in South Jordan, UT · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Significantly undercuts competitor pricing: one reviewer saved thousands on sump pump replacement at 60% of other quotes
1 cited review
“Price was 60% of the other guys, I saved thousands!”
Quick response on drain work and friendly field technicians: multiple reviewers praise fast service and courteous on-site staff
1 cited review
“Professional, knowledgeable, quality of work excellent.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
High-quality execution on focused repairs: praised for professional workmanship, knowledge, and attention to detail on contained jobs
2 cited reviews
“Professional, knowledgeable, quality of work excellent.”
“Price was 60% of the other guys, I saved thousands!”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Critical safety violations on complex installations: gas lines installed without proper regulators created fire hazard on fireplace installation; fireplace contractor refused to proceed until corrected
Cited in 1 of the 5 reviews we analyzed.
Red flag
Chronic follow-up failures and unresolved defects: leaking tub drain installed incorrectly, remained unfixed for nearly a year despite weeks of requests; plumber stated he was 'doing a favor' and promised manager follow-up that never occurred
Cited in 1 of the 5 reviews we analyzed.
Red flag
Management refuses accountability and avoids responsibility: despite repeated calls to multiple managers (Shannon, Robert, Kim), company refused to stand behind dangerous gas line work or defective drain installation
Cited in 1 of the 5 reviews we analyzed.
Service plan customers still charged unexpectedly high fees: one reviewer with service plan paid $200+ for drain snake and was surprised by cost despite coverage
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“We hired Scott Hale for all plumbing and gas line work during a major home renovation (95% new build). This meant trusting them with every line in the house — showers, sinks, toilets, fireplaces, everything. While the crew on-site was friendly (Alex in particular was excellent), the quality of the work and follow-through has been unacceptable. 1. Dangerous gas line installation The gas lines for our fireplaces were …”
Positive
“I was having a rough time after trying to remove a stuck shower cartridge and replacing my shower/tub head, handle, and tub spout myself. The home builders didn’t strap anything down behind the shower so it made it impossible for me to do anything in that tight space. Michael came by to help was able to work within that tight space and got everything replaced! He was professional, knowledgeable, and the quality of …”
“Shea came and got our AC up and running again! Scheduling the appointment was easy and the communication on time was wonderful! I really appreciated the thoroughness and care Shea took in figuring out the issue and fixing it. He talked with me, wasn’t pushy and was genuinely nice!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 7,088 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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