My Buddy The Plumber Heating & Air
Plumber · Salt Lake City, UT · Open 24 hours per Google listing
Our verdict
Highly variable performance with excellent workmanship from star technicians but significant reliability issues including no-shows, long response times, and aggressive pricing tactics that undermine trust.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #14 of 15 plumbers we've reviewed in Salt Lake City, UT · compare all →
Our opinion, based on the 188 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Individual technicians frequently praised for professionalism, knowledge, and customer care. 9 reviews highlight specific techs (Shea, Derrick, Damon, Casey, Tony, Derek D., Hayden, Caleb, Korey) delivering exceptional service with thorough explanations and going above-and-beyond.
Cited in 9 of the 188 reviews we analyzed.
Same-day or next-day availability reported in 4 reviews, with one emergency water main break response within service hours.
Cited in 4 of the 188 reviews we analyzed.
Honest pricing acknowledgment in 1 review; another notes fair value and refusal to upsell unnecessary services.
1 cited review
“Holland didn't try to sell unnecessary stuff, gave tips”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Multiple no-show incidents: 3 no-shows on same job with customer left hanging, cancellation 20 minutes before appointment due to no sick-day planning, no-show with no call/text requiring week-long reschedule, and one technician leaving voicemail while customer was in dead zone.
“No show 3 times, scammed on service, left hole never repaired”
Cited in 3 of the 188 reviews we analyzed.
Red flag
Severe communication/responsiveness breakdown: 4 calls over 2 weeks with 1.5+ hours on hold and 3 voicemails went unanswered, couldn't reach technician despite 2 calls with a question, 20-minute phone call just to book appointment with language barrier, and staff member hung up mid-call without professional courtesy.
“Four calls, 1.5 hours on hold, never received response from company”
1 more cited review
“Guy barely spoke English, 20 minutes to book appointment”
Cited in 4 of the 188 reviews we analyzed — 2 cited reviews not excerpted here.
Red flag
High-pressure sales tactics documented in 2 reviews: technician demanded immediate scheduling with inflated quote that dropped $600 when customer mentioned getting second opinion; separate review warns against 'high pressure can't be fixed tactics.'
Cited in 1 of the 188 reviews we analyzed.
Red flag
BBB rating of C- with 4 complaints in past 3 years and not accredited; stark contrast to Google's 4.8/5 (2527 reviews) vs. Yelp's 2.9/5 (100 reviews).
Chronic pricing complaints across 7 reviews: $555 for 30-40 minutes of basic pipe repair, $124.99 service fee for 3-minute clog removal, $2,100 quote that dropped to $1,500 under pressure, $1,000+ quote vs. $250 competitor bid for same appliance install, estimates described as '10-20X the cost of parts,' and overall characterization as 'exceptionally high' and 'overpriced.'
Cited in 5 of the 188 reviews we analyzed.
Installation quality failures in 2 reviews: furnace condensation damage after 2 years due to 'totally messed up' install with unsafe gas pipe corrosion; wrong AC unit delivered, damaged unit received, promised repairs not completed for over a month, and thermostat wiring improperly connected.
“Installers totally messed up, condensation leaked, created unsafe situation”
Cited in 2 of the 188 reviews we analyzed.
Incomplete work and follow-up failures in 3 reviews: water leak repair within 24 hours of job completion with company refusing responsibility, furnace inspection failed to catch condensation issue despite multiple visits during first year, and ceiling damage never repaired despite multiple follow-up attempts.
“Installers totally messed up, condensation leaked, created unsafe situation”
1 more cited review
“No show 3 times, scammed on service, left hole never repaired”
Cited in 3 of the 188 reviews we analyzed — 1 cited review not excerpted here.
Keep it in proportion: these concerns are cited in 14 of the 188 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I do not recommend this company. They installed a shower head and faucet that we purchased ourselves before hand, but charged us the same price as if we didn't buy it. The manager way over charged us for labor, even though the job ended up not as complicated as initially thought. We needed things done, and waited for 3 days for them to even come in the first place. I'm very disappointed in this company for taking …”
“Four calls, more than 1.5 hours on auto-hold, 3 voicemails, and attempts to contact online, all over 2 weeks but have never received a response from this company. I don't know what they're doing over there but it doesn't seem to be helping customers. I persisted only because they were recommended by another company. I eventually called someone else and had an appointment within the day. Don't waste your time with …”
“PLEASE READ THIS! We had My Buddy the Plumber come out 2 years ago to fix our furnace. They couldn't fix it so we paid thousands to replace the furnace. It sucks to replace a furnace, but it is what it is (so I thought). We had been happy with our experience until the past few days. There was condensation leaking outside the piping, so I called for a tune up. Turns out that the installers totally messed up the …”
Positive
“Casey and Tony were the techs that replaced my Furnace and AC. After getting quotes from multiple companies My Buddy had the most bang for your buck. Air purifier was the icing on the cake. Casey and Tony were professional, cordial, clean and fast! They broke down the information so I could understand it and even swept my utilities closet. highly highly recommend them and will be requesting them in the future. Thank …”
“Derek D. and Hayden came today and installed much need faucets, and repaired my toilet which was loose and running all the time. They were professional, explained what needed to be done and the cost was super reasonable!! I appreciated the professionalism, neatness, and they were on time. Thank you!! I will be using you again in the future!!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: May 2023.
Across platforms
Extreme rating divergence: Google 4.8/5 vs. Yelp 2.9/5 (1.9-star gap). Google reviews cluster positive recent work with individual techs; Yelp concentrates 1-star reviews citing pricing gouging, no-shows, installation failures, and communication breakdown. BBB's C- rating and unaccredited status align with Yelp's critical pattern rather than Google's rosy picture.
Should you hire My Buddy The Plumber Heating & Air?
Best for
- Emergency and burst pipe repair
- Bathroom and kitchen remodel plumbing
Hire if
- You need high-quality work that holds up over time
- You need a plumber who actually shows up when scheduled
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need guaranteed sub-hour response for true emergencies
- You need rock-bottom prices with zero flexibility on the quote
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own My Buddy The Plumber Heating & Air?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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