Roto-Rooter Plumbing & Water Cleanup
Plumber · Salt Lake City, UT · Open 24 hours per Google listing
Our verdict
Excellent technician quality and emergency responsiveness, but pricing can be shockingly high on main line work and service agreements feel coercive.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #8 of 15 plumbers we've reviewed in Salt Lake City, UT · compare all →
Our opinion, based on the 149 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Strong emergency response capability: technician arrived at 11pm in stormy weather, came within 3 hours on Christmas Eve, and multiple reviewers praise same-day/quick arrival
1 cited review
“came out at 11:00 pm in stormy weather did not give up”
Cited in 3 of the 149 reviews we analyzed — 2 cited reviews not excerpted here.
Exceptional technician Adi Avdic generates cluster of recent 5-star reviews (14+ mentions) praising professionalism, punctuality, clear communication, and fair pricing
1 cited review
“super reliable quick efficient knowledgeable wasted no time”
Cited in 8 of the 149 reviews we analyzed — 7 cited reviews not excerpted here.
Clear communication and explanation: 6+ reviewers specifically mention technicians explaining problems, options, and next steps in straightforward language
1 cited review
“helped explain what was going on in a very straightforward way”
Cited in 5 of the 149 reviews we analyzed — 4 cited reviews not excerpted here.
Persistence on complex emergencies: technician relocated equipment multiple times across bathroom to eliminate main sewer line clog that took many attempts
1 cited review
“came out at 11:00 pm in stormy weather did not give up”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Aggressive upselling on emergency calls: 1 detailed review describes technician pressuring additional services immediately after main service, refusing second pass and conditioning warranty on upsell
“$531 exhorbitant price snaked in less than 15 minutes refused twice”
Red flag
No-show or significant delay on scheduled appointment: 1 Yelp review reports technician called at 5pm to say they would be late for 10am-2pm window, with no explanation
Cited in 1 of the 149 reviews we analyzed.
Red flag
Incomplete service concerns: reviewer felt main line was not adequately cleaned and hired another plumber to re-snake the line the next day to ensure proper work
“$531 exhorbitant price snaked in less than 15 minutes refused twice”
Pricing transparency issue: $531 charged for 15-minute main line snaking described as 'exorbitant', with reviewer noting other plumbers charge ~$100 for same service
“$531 exhorbitant price snaked in less than 15 minutes refused twice”
Single-pass snaking standard: reviewer reports technician refused to run snake a second time (standard in the industry per customer), only offered upsell to video inspection
“$531 exhorbitant price snaked in less than 15 minutes refused twice”
Coercive service agreements: technician threatened no warranty for 6 months unless customer paid for additional video inspection after refusing second snake run
“$531 exhorbitant price snaked in less than 15 minutes refused twice”
Keep it in proportion: these concerns are cited in 2 of the 149 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“3 days ago I called Roto rooter at 9:00 PM to snake my 4 inch main drain pipe, in the basement. It was a straight 60 feet run in direct line to the street. The tech guy was prompt, he explained the possible problems that could happen and I signed quite a few documents. He told me the cost of snaking the line was $531.00 Dollars. That was an exhorbitant price that I never paid before in my life. But since it was an …”
“They gave me a quote of $400 to unclog a basic kitchen sink. None of the other drains in the”
“The shower in the lower level of the house had water backing out of the drain. I called Roto_Rooter and explained the problem and that I heard gurgling sounds in the sinks upstairs as well. They scoped the drains and the mainline to the street and determined it was tree roots in the mainline causing all the issues. The scoped and rooted the roots out and all seemed fine. They charged me $300. Then, 2 weeks later... …”
Positive
“Chad was fantastic! He took a thorough look at our water heater and helped explain what was going on in a way that was very straightforward and easy to understand. He helped to get us a new water heater under our warranty which was super helpful. He definitely is experienced and I couldn’t recommend him more! He was great and did an amazing job!”
“A Roto-Rooter technician came to our home at 11:00 pm last night in stormy weather to assist with our plumbing emergency and advised me to wait until I had our septic tank pumped out before using their service. I was not charged for that service visit and really appreciated their honesty. The Roto-Rooter crew came out again the next day after the pump out and were very, very persistent in locating and eliminating a …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Sharp discrepancy: Google 4.7/5 (2367 reviews) vs Yelp 2.3/5 (51 reviews). Yelp complaints center on pricing and service quality, while Google skews recent and highly positive, suggesting possible review source or recency bias.
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Best for
- Emergency and burst pipe repair
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
More plumbers in Salt Lake City, UT
All Hours Plumbing, Heating & CoolingCONDITIONALRanked #7 of 15 in Salt Lake City · Excellent emergency response and workmanship (dispatches quickly, technicians are professi…Beehive PlumbingCONDITIONALRanked #9 of 15 in Salt Lake City · Fast emergency response and solid workmanship, but pricing complaints and occasional no-sh…See all 15 plumbers we've reviewed in Salt Lake City, UT →
Nearby: Salt Lake City · South Jordan · Herriman · Kaysville