Philbrick Heating, Cooling, Plumbing & Electrical

What a great experience!! Breon came, introduced himself and listened carefully as I explained what was going on with the electricity upstairs. He went right to work trouble shooting my problem and repairing it in no time. He then explained about the company's maintenance program that you offer, even though I have one through RS Andrews your offer is much better, so I signed on with your company. Thanks Breon for a great experience.

BREON did an outstanding job and was extremely professional. He took the time to explain the issues i was experiencing and got everything restored to good working order.

I recently had my downstairs HVAC system replaced and air scrubber installed by Philbrick. As a real estate professional, I took my own advice :-) and did my due diligence by getting several estimates from reputable companies around (Philbrick is one that I’ve recommended to clients for years and I’ve used them for maintenance and servicing on my previous systems as well). Aaron was my sales rep and he was just wonderful. We discussed what would work best in my home and he gave me several options with prices. He was super knowledgeable, personable, communicative, and not pushy. When it was time for making installation arrangements, he explained everything to me and made sure everything was done according to plan. The installation team was also very personable, considerate of my home, cleaned up after themselves and called me with updates. Even when we had a small hiccup the day after it was installed, his team went into action to address the issue and get it corrected immediately. We were not left waiting or dealing with a different person or department for aftercare. For me, as a service professional myself, selecting Philbrick was not just because of a fair estimate for this day and age, it was the value I found in their service for both install and their after care. It’s what I’ve always told my clients they can expect with them and it still rings true. This type of service is hard to find in any service company nowadays, and I can appreciate theirs 100%. I am completely satisfied with their work and will continue to recommend them.

1★ — Lost fastener, improper reassembly, higher power bills, and poor follow-through I contracted Philbrick Inc. Heating & Cooling for routine cleaning and maintenance on a system I purchased from them for approximately $8,000, and for which I’ve paid hundreds more over the years for service. The technician who performed the service lost a manufacturer-specific fastener and reassembled the enclosure improperly. One corner of the cover was left with about a ½-inch gap, which allowed a significant amount of cooled air to escape into my attic throughout the hottest part of the summer, increasing my electric bill. I discovered the problem months later while replacing the filter. I called Philbrick the next day and requested they correct their mistake. It took approximately four days to get a technician on site. He confirmed a fastener was indeed missing and attempted to fabricate a substitute. Lacking the right part and skill for that task, he ended up taping the corner of the door—a stopgap that still leaked air. He said he would try to scavenge the correct fastener from an old unit back at their facility and “take care of it.” Instead, I was told I owed roughly $100 for this visit, despite the issue originating with their prior service. After multiple calls, I spoke briefly with the owner, who said he would investigate and get back to me. He never did, the service call was in June. About two weeks later when I called for an update, the receptionist told me the charge had been waived and she'd leave a message with he owner, but no one has ever followed up about the missing fastener or the energy loss. Today, I went into the attic myself with a flashlight, mirror, and magnet. In about 30 minutes I located the original fastener inside the unit and repaired the enclosure properly. I should not have had to do this. Based on this experience—poor workmanship, delay in response, an inadequate temporary fix, an attempted charge for their error, and no meaningful follow-through—I cannot recommend Philbrick Inc. Heating & Cooling.

A huge thank you to Big Eric, Squirrel and Donavon for getting our city water hooked up so quickly. You guys are the best! I highly recommend Philbrick. We had an emergency situation and Robert the estimator responded quickly, had men out the next day. Fast, affordable, friendly and professional hometown plumbing service. Give them a call today. You will be glad you did!