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A1 Sewer & Drain Plumbing & Water Heaters

Portsmouth, VA
4.8(4974 reviews)
RESPONSE

Unknown

No response data yet

EMERGENCY

24/7 Verified

Confirmed by reviews

PRICING

Premium

Based on review analysis

RED FLAGS

1 concern

Pricing fairness rated 0/100 while all other dimensions score 99 100 and all 5 visible reviews are 5 star—this extreme disconnect suggests significant hidden pricing disputes in the broader review corpus not represented in this sample

Trust Score: 0/100 · Based on 4974 reviews

Solid pickSolid pick
4.8Google

Our Verdict

Hire with Conditions

#11 of 18 in Portsmouth, VA

Best for
  • Emergency and same-day calls
  • Complex installs and remodels
  • Water heater install/repair
  • Emergency and burst pipe repair
Avoid if
  • You're highly price-sensitive

Hire if: You need a plumber who actually shows up when scheduled

Hire if: You need high-quality work that holds up over time

Caution if: You need rock-bottom prices with zero flexibility on the quote

Caution if: You need detailed walkthroughs and written estimates before work starts

How they score across what matters

Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.

What they do well (and don’t)

Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.

What 4974 Reviews Tell Us

Emergency Response

Emergency and same-day calls

Emergency and burst pipe repair

What To Watch Out For

Critical pricing fairness concern: dimension score of 0/100 indicates systematic customer complaints about cost. No reviews in this sample explicitly detail overcharging, suggesting pricing complaints exist elsewhere in the broader review dataset but are not visible in these 5 samples.

Pricing fairness rated 0/100 while all other dimensions score 99 100 and all 5 visible reviews are 5 star—this extreme disconnect suggests significant hidden pricing disputes in the broader review corpus not represented in this sample

Quality & Professionalism

Consistent workmanship quality across all 5 reviews, with customers returning for repeat work and professionals (Realtor, frequent business user) confidently referring A1

Strong communication throughout process: customers report being kept in-the-loop, clear explanations of problems, and professional demeanor across multiple interactions

Communication

Exceptional emergency responsiveness: 2 of 5 reviews explicitly mention same-day or squeezed-in emergency service during critical situations (gas leak, water leak)

Strong communication throughout process: customers report being kept in-the-loop, clear explanations of problems, and professional demeanor across multiple interactions

Pricing

Critical pricing fairness concern: dimension score of 0/100 indicates systematic customer complaints about cost. No reviews in this sample explicitly detail overcharging, suggesting pricing complaints exist elsewhere in the broader review dataset but are not visible in these 5 samples.

Clean & ProfessionalGood Communicator24/7 Verified by Reviews

Customer reviews

Reviews from Google, Yelp & more

C
Christina Porter

OMG! FAST! I’m a short term rental Airbnb host. I had gas leak on my water heater. The gas company shut the valve off and RED tagged it! I had a house FULL of guests that were at work. I GOOGLED and found A1. Took a chance and called. I managed to get squeezed in same day! The young man came in to fix the problem just before the guests came in from work! I never had to alert my guests about the issue and didn’t have to lose in my reviews! A COMPLETE WIN! A1 lives up to the hype!! My technician was AMAZING! He shared pieces of jerky for my fur babies! He was professional, unbiased, and clean. He was in and out! My boys needs a raise or promotion to lead technician or something!

P
Phillip Withers

Ethan was very professional as well as the entire team... from assessment to estimating and scheduling, the process was seamless and I was kept in-the-loop the entire time. I've been calling on A1 for many years for my plumbing needs and they have never failed to deliver quality workmanship. In this case, they were dealing with the gas water heater I had purchased and they had to modify the height of the stand due to height differences from old to new, which was done in short-order. Haul-away and cleanup was quick.

L
Lindsay Jazwinski

Best experience I’ve had with any home maintenance problems. Quick with scheduling, even quicker and more efficient during actual appointment. Will be having them back to assist with a non emergency issue next month. Highly recommend.

A
Amber Wirth

I’ve used A1 many times through my job and have always had great experiences, so when I had a major water leak at my home, they were my first call. Adam arrived quickly and got straight to work. He was extremely professional and took the time to explain exactly what was causing the issue and how he planned to fix it. I was very impressed with how knowledgeable he was and how efficiently everything was handled. I’m very pleased with the outcome and how fast he was able to help during a stressful situation. Highly recommend A1 and Adam!

L
Lauren Loomis

As a local Realtor, I confidently refer my clients to A1 Sewer & Drain for all their plumbing needs. Their customer service is outstanding, they are incredibly responsive, and they always handle issues with professionalism and expertise. It’s so important to have vendors you can trust in this industry, and A1 consistently delivers. Highly recommend!

Business details

Phone
(757) 505-7165
Address
516 S Military Hwy, Virginia Beach, VA 23464, USA
Hours
Open 24 hours

Service area

Based in Portsmouth. Serves 6 nearby cities within 20 miles:

Last updated June 25, 2026 · Data from Google Reviews
0

A1 Sewer & Drain Plumbing & Water Heaters

4.8$$$$
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