A1 Sewer & Drain Plumbing & Water Heaters
Plumber · Portsmouth, VA · Open 24 hours per Google listing
Our verdict
Gets to emergency calls same-day with exceptional technician quality, but pricing transparency is a major concern.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #12 of 15 plumbers we've reviewed in Portsmouth, VA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency responsiveness: 2 of 5 reviews explicitly mention same-day or squeezed-in emergency service during critical situations (gas leak, water leak)
1 cited review
“Took a chance and called. I managed to get squeezed in same day!”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Consistent workmanship quality across all 5 reviews, with customers returning for repeat work and professionals (Realtor, frequent business user) confidently referring A1
1 cited review
“Process was seamless and I was kept in-the-loop the entire time.”
Cited in 4 of the 5 reviews we analyzed — 3 cited reviews not excerpted here.
Strong communication throughout process: customers report being kept in-the-loop, clear explanations of problems, and professional demeanor across multiple interactions
1 cited review
“Process was seamless and I was kept in-the-loop the entire time.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pricing fairness rated 0/100 while all other dimensions score 99-100 and all 5 visible reviews are 5-star—this extreme disconnect suggests significant hidden pricing disputes in the broader review corpus not represented in this sample
Critical pricing fairness concern: dimension score of 0/100 indicates systematic customer complaints about cost. No reviews in this sample explicitly detail overcharging, suggesting pricing complaints exist elsewhere in the broader review dataset but are not visible in these 5 samples.
The evidence — in reviewers' own words
Positive
“OMG! FAST! I’m a short term rental Airbnb host. I had gas leak on my water heater. The gas company shut the valve off and RED tagged it! I had a house FULL of guests that were at work. I GOOGLED and found A1. Took a chance and called. I managed to get squeezed in same day! The young man came in to fix the problem just before the guests came in from work! I never had to alert my guests about the issue and didn’t have …”
“Ethan was very professional as well as the entire team... from assessment to estimating and scheduling, the process was seamless and I was kept in-the-loop the entire time. I've been calling on A1 for many years for my plumbing needs and they have never failed to deliver quality workmanship. In this case, they were dealing with the gas water heater I had purchased and they had to modify the height of the stand due …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 4,974 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Should you hire A1 Sewer & Drain Plumbing & Water Heaters?
Best for
- Emergency and same-day calls
- Complex installs and remodels
- Water heater install/repair
- Emergency and burst pipe repair
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own A1 Sewer & Drain Plumbing & Water Heaters?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Chesapeake · Portsmouth