Roto-Rooter Plumbing & Drain Services
Plumber · Canton, OH · Open 24 hours per Google listing
Our verdict
Roto-Rooter Canton (4.8 stars, 2,266 reviews, BBB A+) has the volume of a national chain — 10 fast-response mentions in 73 analyzed — but carries 2 surprise-fee complaints, a $15,000 sewer job where recurring backup returned within a year, and an owner-visit-to-customer-home dispute.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #10 of 15 plumbers we've reviewed in Canton, OH · compare all →
Our opinion, based on the 73 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Same-day dispatch confirmed in 8 of 73 analyzed reviews; one tech stayed late past 4pm on diagnosis and identified secondary issues at no charge.
1 cited review
“Roto Rooter is great. We have unfortunately had to use them several times now for some larger projects, and each time they have impressed me more than the time before. Each tech we have had has been professional, knowledgeable and personable.”
Cited in 2 of the 73 reviews we analyzed — 1 cited review not excerpted here.
Team walked customer through a third-party fiber optic company's sewer damage claim — provided documentation support across multiple days.
Cited in 1 of the 73 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Customer charged $15,000+ for 2-section sewer line repair; sewer backed up again within 1 year — required full re-service. Third section was skipped per customer's financing limit.
“Back in July of 2024, I had a sewer blockage from roots in my main sewer line. Just that first time of them coming out, I was charged a little over $15,000. With them not doing the third section, they told me I should not have any issues for a long time.”
Red flag
Yelp 1-star: owner allegedly showed up to customer's home after a dispute about poor work, overcharging, and changed quotes — customer had to dispute charges on card.
“If I could leave a negative star rating I would! They went to a job three times made a mess, couldn't manage to do their job, SEVERELY over charged and changed the already quoted price.”
Pricing flagged as expensive in 2 of 73 reviews; one reviewer described service as 'rather expensive.'
Cited in 1 of the 73 reviews we analyzed.
Communication inconsistency: one customer received no arrival notice despite requesting it; tech showed up unannounced due to schedule changes.
“Despite being asked to be called or sent a text on an arrival time I did not receive one and instead just got a knock on the door. One of the days, I had planned for them to arrive in the morning so that they can get whatever they need done.”
Keep it in proportion: these concerns are cited in 4 of the 73 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Work that was completed for the mitigation was done well and professionally. Despite being asked to be called or sent a text on an arrival time I did not receive one and instead just got a knock on the door which made planning around the schedule difficult. One of the days, I had planned for them to arrive in the morning so that they can get whatever they need done to continue my day. They ended up showing up in the …”
“If I could leave a negative star rating I would! Unless you want threatening phone calls and the owner to show up to your home because of making it known that you are a unsatisfied customer instead of trying to make it right and leaving it to have to dispute your charge on your card to get money back then I would NEVER use these guys! How UNPROFESSIONAL, RUDE, and ZERO CUSTOMER SERVICE! I WOULD NEVER refer these …”
Positive
“Mark did a great job installing a new water heater for our house. No mess left behind. Roto-Rooter called/advised me they were running a little behind schedule the day of install, but all went well. I wouldn't hesitate to call RR again. The peace-of-mind of a guaranteed job & a trustworthy tech is well worth the price. Thank you!”
“Great guy . And did a job id been working on for a week . And got it done for me . Will be my first call next time ! No more poop bath are in my future. Thank you”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Should you hire Roto-Rooter Plumbing & Drain Services?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Drain Services?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: North Canton · Canton · East Canton · Dalton