Rooter Man
Plumber · Stow, OH
Our verdict
Excellent workmanship and individual technician quality, but serious communication and follow-up failures that leave customers stranded for weeks without resolution.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #8 of 15 plumbers we've reviewed in Stow, OH · compare all →
Our opinion, based on the 43 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
What reviewers praise
Strong individual technician performance—11 reviews specifically praise named technicians (Andre, Evan, Austin, Adam, Tyler, Preston) for professionalism, knowledge, and friendliness
Cited in 9 of the 43 reviews we analyzed.
Quick response on service calls—multiple reviews note same-day or timely arrival for emergency issues
1 cited review
“Very professional and fast response”
Cited in 3 of the 43 reviews we analyzed — 2 cited reviews not excerpted here.
Pricing fairness when insurance/city covers work—one customer paid nothing for Cleveland Water-reported leak
1 cited review
“I paid nothing for leak reported by Cleveland Water”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Multiple no-shows and scheduling failures—3 reviews report appointment cancellations without notice, no-shows with 4+ hour waits, or technicians claiming they called/texted when customer has no record of contact
Cited in 3 of the 43 reviews we analyzed.
Red flag
Owner disputes customer complaints rather than resolving them—multiple customers report owner responses that deny or minimize their account of events, including calling customers liars
“No one ever called or texted to let me know.”
Cited in 2 of the 43 reviews we analyzed.
Red flag
High variance in experience (variance=38)—stark contrast between 5-star reviews for individual technicians and 1-star reviews citing no-shows, ghosting, and property damage suggests inconsistent company operations despite good field technicians
“No one ever called or texted to let me know.”
Cited in 3 of the 43 reviews we analyzed.
Severe communication breakdown on follow-up work—3 separate customers report being ghosted on promised callbacks: one waited a month for utility sink repair never completed, another canceled without explanation, another couldn't get callbacks for scheduling final emergency repairs
“No one ever called or texted to let me know.”
Cited in 3 of the 43 reviews we analyzed.
Job completion issues—one review states 'Didn't solve problem' and another customer's sewer issue required multiple failed attempts across three separate visits before work escalated customer's problem
“No one ever called or texted to let me know.”
1 more cited review
“Didn't solve problem”
Lack of accountability and transparency—one customer reports technician disconnected utility sink and damaged property without authorization or cleanup, then company owner disputed customer account instead of addressing the issue
“No one ever called or texted to let me know.”
Keep it in proportion: these concerns are cited in 6 of the 43 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Edit: They replied quicker to this review than any call we left. Quite honestly, one of the worst companies I've had to work with. We had issues in our home with our sewerline - when we flushed the toilet, water would come up through the bathtub. We had family who live further away camera the line and determined our old clay-tile sewer line was impacted with soil and roots and broken, and would need a complete …”
“Great company if you wanna schedule to get something fixed then they never send you an invoice so they never show up and totally ignore your existence. Took the day off work and waited for them all day for nothing huge waste of time. Its okay me and my family can continue to not be able to wash our cloths or do our dishes or shower its fine. (Edit) the owner then replys to my comment completely lying about the …”
“My first time using this company and they canceled my appointment without even reaching out to let me know the reasons why until after I called and then for them to say that they called me and texted me a couple times which I don’t have on my phone any miss calls or unread texts. So if Communication is important to you look for a different company.”
Positive
“David showed up when on time and did a great job.”
“Quickly found the issue and fixed it. Took 3 different plumbers to get to the root of the problem. Now just gotta fix the ceiling one last time.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: May 2026.
Across platforms
Should you hire Rooter Man?
Hire if
- You need high-quality work that holds up over time
- You need a plumber who actually shows up when scheduled
Think twice if
- You want detailed upfront explanations
- You need airtight scheduling and guaranteed arrival times
- You need rock-bottom prices with zero flexibility on the quote
Advice derived from the review analysis above — how we decide.
Own Rooter Man?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Stow · North Canton · Limaville · Canton