Rooter Hero Plumbing & Air of San Jose
Plumber · San Jose, CA · Open 24 hours per Google listing
Our verdict
4.8★ across 3,378 reviews; fast_response=13 in 90 analyzed — online booking led to same-day appointment; tech ran to hardware store mid-job to finish without making customer wait.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #2 of 15 plumbers we've reviewed in San Jose, CA · compare all →
Our opinion, based on the 90 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Same-day online booking available; responded to after-hours international emergency call, fixed leak within the hour
2 cited reviews
“Easily requested a same day appointment online. Their response came in a timely manner and they communicated who would be arriving and when I could expect them. Eli arrived and was friendly, courteous, and efficient.”
“I was out of the country and got a major leak detected. Calling 4 other 24 hour plumbers I was losing hope but then I called rooter hero. They were extremely communicative and able to get the issue fixed for us within the hour.”
Tech improvised mid-job (hardware store run) to avoid return trip; bathtub drain fixed in single visit
1 cited review
“He was in the middle of snaking it when the snake broke (could've happened to anyone). Instead of making me wait for a trip back to the office or another truck, he ran around the corner to the hardware store, grabbed what he needed and got the job done quick.”
professional=44 across 90 analyzed reviews; weekend and emergency calls handled at no extra fee mentioned
Cited in 2 of the 90 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
1-star review cites overcharge for incomplete kitchen plumbing flush with unresolved complaint pending
Cited in 1 of the 90 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 90 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“We had our kitchen plumbing cleaned/ flushed and was over charged for work not completed properly and submitted a complaint and still have not gotten resolution! Do not trust this company they Over charge their services in San Jose- find another company”
“Two guys came out and snaked the main deer line under the house from outside. A tile was stuck in the sewer line. They then quoted $23,000 to repair it, and insisted they could start right away. The remodeler whose sub dropped the tile in the sewer line snaked it from the toilet, the tile fell over, and it was washed out to the main sewer line. No charge.”
“I had called up rooter hero for looking at why my dishwasher was leaking water through the air gap. I had already cleaned the p-trap and the connector to the insinkerator, but still the water was leaking. Once he arrived, he looked at everything and said that he would need to snake the dishwasher till the main sewer line which I found strange since, the exit of the dishwasher should be at the insinkerator. He quoted …”
Positive
“Cody was awesome! He came out to unplug our bathtub drain. He was in the middle of snaking it when the snake broke (could've happened to anyone). Instead of making me wait for a trip back to the office or another truck, he ran around the corner to the hardware store, grabbed what he needed and got the job done quick. Also, the customer service was great! Cody was super personable and he even cleaned up the area …”
“Cody provided excellent service and explained my options to me when he came for his initial inspection. He gave me a quote for the service. I agreed to and he went to Home Depot to grab the parts. He was back fairly quickly and was very considerate of the noise level because my children were asleep. He was very friendly and put me at ease about having to call an emergency plumber at night. 10/10 would recommend this …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Should you hire Rooter Hero Plumbing & Air of San Jose?
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Rooter Hero Plumbing & Air of San Jose?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: San Jose · Saratoga · Mount Hamilton · Morgan Hill