Robinson & Son Plumbing & Mechanical
Plumber · Hurricane, WV
Our verdict
4.0★ across 29 reviews with BBB A+ accreditation; Kenny's crew completes shower installs and pipe replacements correctly the first visit, but 5 one-star reviews flag rescheduling patterns, rude staff, and stopped residential service.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #7 of 14 plumbers we've reviewed in Hurricane, WV · compare all →
Our opinion, based on the 31 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
workmanship theme in 10 of 31 reviews; Pex re-piping sealed an elusive leak, water meter confirmed zero flow after completion, and shower installs cleaned up afterward
1 cited review
“These guys came out to find an illusive water leak. Ended up needing a bunch of if not most of my water lines changed. The Pex they put in looks and operates much better then the old galvanized pipe they took out. Before Leaving they checked my water meter and it showed for the first time in a long time that no water was running.”
Cited in 3 of the 31 reviews we analyzed — 2 cited reviews not excerpted here.
communication cited 5 times; Kenny calls ahead, notifies about traffic delays, and explains repairs step-by-step — problems resolved in under an hour without a return visit
1 cited review
“Not only did Kenny call to tell me he was on the way, he let me know he was caught in construction traffic and when he was rolling again. Kenny and Brandon were friendly, efficient, and knew what they were doing. In less than an hour all my problems were gone.”
Cited in 2 of the 31 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
After-hours call-center confirmed they no longer offer residential service — website not updated to reflect this; creates false emergency availability signal
Cited in 1 of the 31 reviews we analyzed.
Red flag
Receptionist described as rude in a recent 2025 review; scheduling reliability complaints span 2018–2025 suggesting a persistent pattern
Cited in 1 of the 31 reviews we analyzed.
slow_response in 2 reviews and a confirmed pattern of reschedules: missed appointments (no-show x2), 4+ week delays on simple laundry room plumbing
“My friend has waited over 4 weeks for them to come do some minor new laundry room plumbing install. First time they rescheduled, second time they never showed up, third time they came and left to get other parts but never came back.”
Keep it in proportion: these concerns are cited in 3 of the 31 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Receptionist was rude and the services are outdated.”
“I took off work 2 hours early because these guys were supposed to be at my house at 3. 3:30 rolled around and no one had arrived or called. This lead to me having to call and check every 20ish minutes (and they close at 4) to see if anyone would be coming to my house. The operators I talked to kept reassuring me a technician would call. I finally gave up around 7pm. I avsolutely 100% would not reccomend this …”
“I used them originally at my place of business and they were fast and did great work. So I recommended them to a friend of mine for some work to be done on her home. I even had planned on having this company do more larger work for the business but due to the following I'm changing my mind. My friend has waited over 4 weeks for them to come do some minor new laundry room plumbing install. First time they …”
Positive
“Kenny came out for an outdoor leak at my mother-in-law's. We were extremely impressed with his knowledge, respectful professionalism & his ability to explain the problem as well as the solution to my mother-in-law and I! We would proudly highly recommend Robinson & Son Plumbing.”
“Kenny came to our residence and repaired a couple of items. He was efficient and explained what he had to do. He took care of the problems and the bill was reasonable. He called before the scheduled time and got it done earlier than we had expected.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Aug 2021.
Across platforms
Should you hire Robinson & Son Plumbing & Mechanical?
Hire if
- You need high-quality work that holds up over time
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You need guaranteed sub-hour response for true emergencies
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Robinson & Son Plumbing & Mechanical?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.