Valley Plumbing Co
Plumber · Hurricane, WV
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Our verdict
4.0★ on 19 Google reviews; BBB A+ accredited; 76% positive sentiment but reviewConsistency 0.336 with 4 of 21 analyzed reviews at 1-star — fast arrivals praised, sewer refusal and $1000+ 20-min job flagged.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #8 of 14 plumbers we've reviewed in Hurricane, WV · compare all →
Our opinion, based on the 21 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Fast dispatch confirmed in 4 reviews; responded within 1.5 hours even for off-grid location; water heater install completed same-day from 12pm call to hot water by 5pm
2 cited reviews
“My water heater died. Home Depot delivered my new one at 8 this morning. Called Valley Plumbing at 12. They arrived at 2:30. By 5 I had hot water. Bobby and Darrell were professional, friendly, knowledgable and quick. I will call them again if need plumbling help.”
“I'm incredibly pleased with the responsiveness and professionalism of Valley Plumbing. Had a month-old water heater that failed and needed exchanged at a big box store. After getting the OK from the manufacturer to authorize the exchange, I called Valley at 4:45 p.m. on a Monday and was told they could be out by the mid-morning on Tuesday. The owner called me Monday night to discuss with me that I needed his crew to return the water heater to the store and exchange it for a new one. No problem, he said.”
Cited in 3 of the 21 reviews we analyzed — 1 cited review not excerpted here.
Owner proactively called customer Monday night to discuss logistics for Tuesday water heater exchange — coordination effort above standard
1 cited review
“I'm incredibly pleased with the responsiveness and professionalism of Valley Plumbing. Had a month-old water heater that failed and needed exchanged at a big box store. After getting the OK from the manufacturer to authorize the exchange, I called Valley at 4:45 p.m. on a Monday and was told they could be out by the mid-morning on Tuesday. The owner called me Monday night to discuss with me that I needed his crew to return the water heater to the store and exchange it for a new one. No problem, he said.”
Cited in 2 of the 21 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Charged over $1,000 for 20-minute pool heater propane setup by 3 plumbers — pricing transparency absent for short jobs
Cited in 1 of the 21 reviews we analyzed.
Red flag
Turned away sewer clog job without attempting repair despite quick arrival — 1 of 21 analyzed reviews documents this refusal
“I called Valley Plumbing to fix a clogged sewer pipe at our residence. The good part of my experience with them was that they were very quick to respond. I called first thing on a Monday morning and they were there within a couple of hours. Once the plumbers arrived, however, they basically just said there was nothing they could do for me. The next day I called another company and after about an hour and a half the issue was fixed.”
Declined to resolve clogged sewer pipe with no explanation; another company fixed the same issue next day in 1.5 hours
“I called Valley Plumbing to fix a clogged sewer pipe at our residence. The good part of my experience with them was that they were very quick to respond. I called first thing on a Monday morning and they were there within a couple of hours. Once the plumbers arrived, however, they basically just said there was nothing they could do for me. The next day I called another company and after about an hour and a half the issue was fixed.”
Keep it in proportion: these concerns are cited in 2 of the 21 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Was told by pool company that a certified plumber needed to set up a heater to propane. Valley Plumbing sent 3 plumbers for 20 min work & charged over $1000.”
“Very professional. Came right out the following day....but $122.00 to replace the flapper on a toilet and test it for leakage, thought it was a bit much.”
“My experience was very negative PLEASE DONT WASTE YOUR MONEY!!!! They were here 5 minutes charged me 140.00 and the next day I had the same issue. Called them back and they said sorry we dont warrant our work so it will be another 140.00 just to come back and look. I explained that I gave them all the money I had and that this was a very rough time for us and they said sorry cant help you. So I got one day. They …”
Positive
“What a great experience! These two guys were great With replacing my kitchen faucet and drain/ p trap in this OLD house. Cost was very fair and They even refused a tip! That’s honesty and good guys in my opinion.”
“Had a leak in the pipes running to the upstairs shower. James got it fixed and was extremely professional. 6 stars.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: May 2024.
Across platforms
Should you hire Valley Plumbing Co?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Valley Plumbing Co?
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