Mr. Rooter Plumbing of Austin
Plumber · Austin, TX · Open 24 hours per Google listing
Our verdict
Mr. Rooter franchise at 4.7 stars over 709 reviews — 77/100 sampled at 5-star, with documented after-hours response (Juan and Jeremiah finished a leak repair at 9:45 PM on an evening call) and an unusual trenchless cast-iron drainpipe option offered to older homes.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #9 of 15 plumbers we've reviewed in Cedar Park, TX · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Verified after-hours work — Juan and Jeremiah took a 6 PM leak call and finished by 9:45 PM same evening.
1 cited review
“We discovered a water leak on the side of our house after 6:00 pm. We contacted Mr Rooter at a time we considered “after hours.” They came out promptly”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Offers trenchless cast-iron replacement, called significantly less expensive than dig-up quotes — useful for older Austin homes.
1 cited review
“Brett explained trenchless options that are significantly less expensive than the other quotes I received from plumbers who wanted to dig the entire line up.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Elder-customer scam allegation: one reviewer reports overcharges for unperformed work and a fraudulent inspection report passed off without a real inspector visit.
“Elder mother used the company. They overcharged her for work that wasn't done and didn't fix the problem.”
Red flag
Property cleanup left for a month after a job — dirt and debris tracked into homes per one local complex resident.
Cited in 1 of the 100 reviews we analyzed.
$189 diagnostic fee plus a $89 install fee for a plug-and-play tankless sensor that the customer ended up installing himself.
“he tells me there is a $189 diagnostic fee which is rediciolous.”
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Call center confirmed no dispatch fee, then another call to change it to a $70 fee. Diagnosed the problem fine, then said it would be $1500 to change a kitchen faucet. These people are bait and switching and price gouging, avoid at all costs.”
“Ask to see options on their tablet. The tech was friendly, saw that he needed to cap 2 waterlines and clicked thru his tablet for about a minute and then said, sadly the only option to match the work is this 1/2" copper tubing install for $700. After the 20 minutes to cap (1hr for him to go get sharkbites) I realized he did not show me the selection process and that i was upsold. 4 days passed without receipt, so I …”
“So I called mr. Rooter and asked if they worked on tankless water heaters, they said yes so I had them come out, he tells me there is a $189 diagnostic fee which is rediciolous. when the tech arrived he had to call tech support because he doesn't know how to work on tankless. After half an hour or so he tells me that he knows what's wrong and it's a gas sensor. He ordered the part for me and said they would charge …”
Positive
“Had a leak in the washer hookup line at a rental house. Mr. Rooter was out the next day and did the repair quickly and for a fair price. Very responsive, professional, and communicative.”
“We’ve had a great experience working with this vendor across our properties. Communication is clear, response times are fast, and the quality of work is consistently solid. They show up when they say they will, handle issues professionally, and take pride in what they do. As the Maintenance Manager at Smart Egg Properties, having reliable vendors makes a huge difference, and this vendor has proven they can be …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Mr. Rooter Plumbing of Austin?
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Mr. Rooter Plumbing of Austin?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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