Pritchard Plumbing & Heating
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Based on review analysis
3 concerns
2 of 5 reviews describe catastrophic failures on furnace installations—non functional units, no follow up, leaving elderly and other customers without heat during winter, Owner communication breakdown; multiple reviews indicate avoidance, broken promises, and refusal to remedy failed work despite advance payment, Unsafe company vehicle operation reported; van driver operating erratically on highway, distracted by laptop/tablet during work hours
Trust Score: 0/100 · Based on 17 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 17 Reviews Tell Us
Emergency Response
Extended project delays leaving customers without essential utilities; customer waiting two weeks for furnace installation with 'no end in sight'
What To Watch Out For
Chronic no-shows and appointment failures; owner 'ran me around for a week making appointments he never showed' after incomplete furnace installation
Defective workmanship on major jobs; furnace described as 'piece together,' non-functional, with no paperwork, leaving customer out $2,500
Extended project delays leaving customers without essential utilities; customer waiting two weeks for furnace installation with 'no end in sight'
2 of 5 reviews describe catastrophic failures on furnace installations—non functional units, no follow up, leaving elderly and other customers without heat during winter
Owner communication breakdown; multiple reviews indicate avoidance, broken promises, and refusal to remedy failed work despite advance payment
Unsafe company vehicle operation reported; van driver operating erratically on highway, distracted by laptop/tablet during work hours
Quality & Professionalism
Professional workmanship when jobs are completed; 2 of 5 reviews praise neat, tidy installations and crew coordination
Respect for Your Home
Professional workmanship when jobs are completed; 2 of 5 reviews praise neat, tidy installations and crew coordination
Customer reviews
Reviews from Google, Yelp & more
Everything was perfect. They installed our garbage disposal. They are the first service who showed up right on time after calling multiple plumbers and no shows. I’m very happy and will continue to use Prichard Plumbing for any of my plumbing needs.
Great job. A/C working great. Neat and tidy job. Very professional. Crew of three worked very well together. Will have a new furnace installed this fall. Wouldn’t think of having anyone else do it.
They had a van driving erratically on highway 30. From 10 under the speed limit to 5 over with multiple lane changes, cutting off traffic and not bothering with a signal. When we finally got around him, he was watching a video on a laptop or tablet of sorts.
My 97 yo mother-in-law paid them in advance to install a new furnace. She’s been without that furnace, or any heat, for two weeks with no end in sight!
I had a furnace put in by one of their Workers It was piece together no paperwork and it hasn't worked since it got put in called the owner Jim he ran me around for a week making appointments he never showed for after telling me he would make everything OK 1 way or another. One of the worst experiences of my life is still doesn't work And Winter will be here soon I have to call Joe bear plumbing and heating to get a new furnace I'm out $2500 The worker's name was Ian.
Business details
Service area
Based in Mansfield. Serves 2 nearby cities within 20 miles:
Pritchard Plumbing & Heating