Pritchard Plumbing & Heating
Plumber · Mansfield, OH
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Our verdict
Inconsistent execution—when they show up and follow through, work quality is solid; when they don't, customers lose thousands and wait weeks without heat in winter.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #9 of 11 plumbers we've reviewed in Mansfield, OH · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Professional workmanship when jobs are completed; 2 of 5 reviews praise neat, tidy installations and crew coordination
1 cited review
“Neat and tidy job. Very professional. Crew of three worked well”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Punctuality on some jobs; one reviewer notes they were 'the first service who showed up right on time after calling multiple plumbers and no shows'
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
2 of 5 reviews describe catastrophic failures on furnace installations—non-functional units, no follow-up, leaving elderly and other customers without heat during winter
“without that furnace, or any heat, for two weeks with no end”
1 more cited review
“ran me around for a week making appointments he never showed”
Red flag
Owner communication breakdown; multiple reviews indicate avoidance, broken promises, and refusal to remedy failed work despite advance payment
“ran me around for a week making appointments he never showed”
Red flag
Unsafe company vehicle operation reported; van driver operating erratically on highway, distracted by laptop/tablet during work hours
Cited in 1 of the 5 reviews we analyzed.
Chronic no-shows and appointment failures; owner 'ran me around for a week making appointments he never showed' after incomplete furnace installation
“ran me around for a week making appointments he never showed”
Defective workmanship on major jobs; furnace described as 'piece together,' non-functional, with no paperwork, leaving customer out $2,500
“ran me around for a week making appointments he never showed”
Extended project delays leaving customers without essential utilities; customer waiting two weeks for furnace installation with 'no end in sight'
“without that furnace, or any heat, for two weeks with no end”
Keep it in proportion: these concerns are cited in 3 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“They had a van driving erratically on highway 30. From 10 under the speed limit to 5 over with multiple lane changes, cutting off traffic and not bothering with a signal. When we finally got around him, he was watching a video on a laptop or tablet of sorts.”
“My 97 yo mother-in-law paid them in advance to install a new furnace. She’s been without that furnace, or any heat, for two weeks with no end in sight!”
“I had a furnace put in by one of their Workers It was piece together no paperwork and it hasn't worked since it got put in called the owner Jim he ran me around for a week making appointments he never showed for after telling me he would make everything OK 1 way or another. One of the worst experiences of my life is still doesn't work And Winter will be here soon I have to call Joe bear plumbing and heating to get …”
Positive
“Everything was perfect. They installed our garbage disposal. They are the first service who showed up right on time after calling multiple plumbers and no shows. I’m very happy and will continue to use Prichard Plumbing for any of my plumbing needs.”
“Great job. A/C working great. Neat and tidy job. Very professional. Crew of three worked very well together. Will have a new furnace installed this fall. Wouldn’t think of having anyone else do it.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 17 reviews so far. Treat this as a first read.
Newest review in our sample: Nov 2024.
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You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Mansfield · Shelby · Loudonville