Miller Plumbing Heating & AC
Plumber · Mansfield, OH
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Our verdict
Honest pricing and solid workmanship when things go right, but responsiveness drops off after the job is done and past installation issues suggest occasional diagnostic blind spots.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #10 of 11 plumbers we've reviewed in Mansfield, OH · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Transparent pricing: 2 of 5 reviewers specifically praise honest estimates with no hidden charges or upsells
2 cited reviews
“final bill was exactly what they said and not a penny more”
“He came out within a few hours, and quickly diagnosed the problem”
Fast initial response: Came out within hours during December furnace emergency
1 cited review
“He came out within a few hours, and quickly diagnosed the problem”
Customer education: Takes time to explain work and teach maintenance practices
1 cited review
“takes time to explain what he has done and showing us how to maintain”
Long-term customer retention: At least one 25+ year customer relationship
1 cited review
“takes time to explain what he has done and showing us how to maintain”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
One 1-star review documents repeated service failures on same unit over months with owner unavailable despite answering phone, contrasting sharply with otherwise positive ratings
“Pilot light keeps going out. installation problem with Y fitting needed”
Installation defects not caught on first pass: Water heater Y-fitting problem required return visits and eventual third-party repair, suggesting diagnostic gaps
“Pilot light keeps going out. installation problem with Y fitting needed”
Poor follow-up availability: Customer reported calling back multiple times to reach the plumber; owner answered but claimed to be on vacation in Florida instead of addressing recurring problem
“Pilot light keeps going out. installation problem with Y fitting needed”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Darrell installed a water heater for me a few years ago. Pilot light keeps going out. It's electric start and shouldn't have needed a blow torch to light it which he showed up with and didn't even have to go back to his van to get. Therefore, it makes me think he knew there was a problem with the installation. So, he charges me $35.00 to light it. It goes out again after a few months and I call him. He answers and …”
Positive
“Called Darrell out of the website listings when my furnace wasn't working in DECEMBER. He came out within a few hours, and quickly diagnosed the problem. He gave me a candid assessment of the situation. Parts could be replaced but may not be cost-effective to do so. I never felt pressured to buy or upscale anything. Decided to go with a new furnace. It was a challenging situation: old furnace, and an old home …”
“We have to say this is the best experience. They came out, gave us a estimate for a new electric furnance. They promised to be fast and quality. Not only did we get the best service and exactly what they promised, but they went above and beyond to make sure we were happy. The final bill was exactly what they said and not a penny more. My wife and I would recommend them to everyone. Great job and thanks for …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 16 reviews so far. Treat this as a first read.
Newest review in our sample: Jan 2020.
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