Pacific Plumbing Systems
Plumber · San Leandro, CA
Our verdict
5★ Google over 62 reviews, BBB A+ accredited 28 years; tech Todd is named repeatedly for on-time, well-explained work, though parts can require a multi-day return trip.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #8 of 15 plumbers we've reviewed in Newark, CA · compare all →
Our opinion, based on the 99 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
On-time, thorough service from tech Todd cited across many reviews (themeCounts.professional=46, fast_response=20)
1 cited review
“Todd was on time, worked quickly, and explained what he was doing. He left the area clean and everything put back in place. I'd hire him again if I ever have a plumbing problem.”
Cited in 4 of the 99 reviews we analyzed — 3 cited reviews not excerpted here.
Faucet installs praised — efficient work, features explained, work area left spotless (12 faucet-repair mentions)
1 cited review
“My new kitchen faucet was installed today. Todd was efficient, explained the features of the new faucet the company had recommended, showed us where the old faucet had failed, and left the work area spotless.”
Fair pricing on labor — fees called reasonable even when the manufacturer part itself was expensive
Cited in 2 of the 99 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
One reviewer was a no-show for a booked morning estimate and disputed the BBB-accredited claim on the company website
Cited in 1 of the 99 reviews we analyzed.
Multi-day waits for parts — a shower cartridge and a 5-day/1-reschedule repair both required return visits (themeCounts.slow_response=3)
“We had a leaky shower and it turned out it needed a new cartridge. He ordered the part and then returned to install it several days later.”
Cited in 2 of the 99 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 99 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Watch out for there extra $49 fee for going to Fremont, Dublin, Pleasanton and parts of Contra Costa County they lead you to believe it won't be charged if they do the job then they charge you for it. My personal opinion for this company is you can't trust them.”
“Awful experience. If I ever have someone talk to my partner like the plumber spoke to her, I don't know what I'd do. He fixed the link but he was a prick. Also, $155.00 for 20 minutes is one hell of an hourly rate. Very very disappointed.”
“I had an appointment today between 12-2pm. I saw them drive by at 1:50 pm, so I went to lock the dogs in the house and went to front yard and they were gone. I waited til 2 pm and called. The lady on the phone informed me they had the wrong address. I asked why they did not call me? She said they did. I said no. I have no missed calls. She repeats the house address and phone and its wrong completely. She …”
Positive
“Todd from Pacific Plumbing Systems was responsive, prepared, thorough, friendly. The company seems to havegood employee retention, I've noticed - always a good sign.”
“Service was excellent. I have filed them away for any future problems. I strongly recommend Pacific Plumbing Systems.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Dec 2025.
Across platforms
Should you hire Pacific Plumbing Systems?
Best for
- Complex installs and remodels
Hire if
- You need high-quality work that holds up over time
- You need a plumber who actually shows up when scheduled
Think twice if
- You need guaranteed sub-hour response for true emergencies
- You need rock-bottom prices with zero flexibility on the quote
Advice derived from the review analysis above — how we decide.
Own Pacific Plumbing Systems?
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