Service Hero Plumbing & Air
Plumber · San Leandro, CA · Open 24 hours per Google listing
Our verdict
4.6★ over 1,292 reviews; professional cited 54 of 87 analyzed and named techs (Jose Ramirez, Diego, Kent) get strong marks, though 'expensive' surfaces twice.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #7 of 15 plumbers we've reviewed in Newark, CA · compare all →
Our opinion, based on the 87 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Named techs consistently praised as professional and efficient (professional=54 of 87)
Cited in 2 of the 87 reviews we analyzed.
Fast arrival and willingness to work long emergency hours, including 4+ hours on a Sunday
1 cited review
“I had a fantastic experience with Kent and Rooter Hero. They were able to come quickly on a Sunday and worked for 4+ hours until the situation was resolved, going well into the late evening.”
Cited in 2 of the 87 reviews we analyzed — 1 cited review not excerpted here.
Diagnoses and resolves drain/sewer clogs decisively, escalating to hydro-jetting when needed
Cited in 2 of the 87 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Pricing can run high — 'expensive' noted in 2 reviews despite first-time discounts offered
“Diego was efficient and diligent, sourcing the problem and the least expensive and best solution to the drain problem. He also cleaned up afterward. I appreciated that he kept me informed of his progress and explained exactly what was needed.”
Keep it in proportion: these concerns are cited in 1 of the 87 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“No work was done by hero. Called another company. Due to original appointment was for 2/4 no show, sent email to confirm and rescheduled for 2/5 no response and then your employee shows up an announced with no schedule time window by then I already had called someone else which they confirmed the time”
Positive
“The tech that came out is an excellent representative of the company”
“Great job and fixed the issue quick... Will use them moving forward for plumbing issues!!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Oct 2025.
Should you hire Service Hero Plumbing & Air?
Best for
- Emergency and same-day calls
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Service Hero Plumbing & Air?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.