Nearby Plumbing
Plumber · Provo, UT · Open 24 hours per Google listing
Our verdict
84 of 95 analyzed at 5 stars and water-heater mentioned 29 times; one reviewer reports a 2-week non-response on a $20K+ boiler bid, and a $589 drain cleaning drew a careless-handling complaint.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #5 of 15 plumbers we've reviewed in South Jordan, UT · compare all →
Our opinion, based on the 95 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Water heater is the dominant specialty — water-heater mentioned 29 times with same-day warranty repairs
2 cited reviews
“We had a hot water heater replaced three years ago and needed a warranty repair done. Called Nearby Plumbing, they were hear within a couple of hours the same day. Joey was in and out repair completed faster than I thought possible.”
“Joe came out to help with our water heater leak and was knowledgeable, friendly, and willing to come after hours.”
Honest no-upsell pattern — Joe steered away from most expensive option and came in at 2/3 the price of competing estimate
1 cited review
“Joe came and was transparent and communicative. He also clearly did not think the most expensive options were worth it, and we appreciated his honesty. The charge was also about 2/3 of the price of another estimate from another company.”
Cited in 2 of the 95 reviews we analyzed — 1 cited review not excerpted here.
After-hours availability — Joe came out after hours for a water heater leak
1 cited review
“Joe came out to help with our water heater leak and was knowledgeable, friendly, and willing to come after hours.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Two-week silence on a $20K+ project bid after promising next-day estimate — multiple email and phone attempts ignored
“Asked Nearby for a bid on upgrading our domestic hot water and radiant heating with a new combination boiler. They came out to inspect and said they'd have an estimate to me the next day. Over two weeks and they still haven't given a bid or a follow up call/email.”
Red flag
Promised $89 coupon refund never delivered after a $589 drain cleaning visit
Cited in 1 of the 95 reviews we analyzed.
Two-week no-response on a $20K+ boiler bid after multiple emails and calls
“Asked Nearby for a bid on upgrading our domestic hot water and radiant heating with a new combination boiler. They came out to inspect and said they'd have an estimate to me the next day. Over two weeks and they still haven't given a bid or a follow up call/email.”
Drain-cleaning visit drew complaints about careless handling — towels thrown away, personal items moved, $89 coupon refund never delivered
Cited in 1 of the 95 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 95 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Was a returning customer and had a great experience with them 5 yrs ago. This time around really got gouged on the price. Estimate was easily $500-$800 more than other local companies”
“trash company the guy come here look at it and call me ，he said he call yheem company and parts are not in warranty and he said Nearby Plumbing want to charge me for $150 of dispatch fee and then he can find new parts to replace it ，and i said what kind parts you want to repalce ？ he said maybe whole unit want to be repalced .the parts of the whole unit is around $1200 not include labor fee.He did nothing and just …”
“Had this company replace a Rheem hot water heater under warranty. $1100 for the labor to have them replace. It was a dud unit. Had problems with it. They came back out and stated that it was due to a flue and wanted to replace the flue for $1200, mind you this was a one for one replacement, exact same unit with exact flue. Had another Rheem authorized company come out and they diagnosed bad pilot and informed us …”
Positive
“Joe is the boss!!.. Friendly Professional! should up told me the issues and what might happen fixing the problem. Fast quick easy fix I’ll definitely be a repeat customer!!”
“The technician was very knowledgeable took the time to explain all the procedures. He came earlier than expected. Gave us advice on how to prevent future problems. He was super courteous and nice. I highly recommend this company.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Dec 2025.
Across platforms
Should you hire Nearby Plumbing?
Best for
- Water heater install/repair
Hire if
- You need high-quality work that holds up over time
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You need detailed walkthroughs and written estimates before work starts
- You need guaranteed sub-hour response for true emergencies
Advice derived from the review analysis above — how we decide.
Own Nearby Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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