Mr. Rooter Plumbing of Farmers Branch
Plumber · Dallas, TX · Open 24 hours per Google listing
Our verdict
Fast emergency response with skilled technicians, but pricing is aggressively high and complaints about unnecessary upsells and incomplete repairs are widespread on Yelp.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 199 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Rapid emergency dispatch: Multiple reviews cite same-day or next-morning arrival for urgent issues like burst pipes and clogs
Cited in 3 of the 199 reviews we analyzed.
Individual technician quality when assessment is straightforward: Named technicians (Pascual, Ian, Keyfer, Clint) receive consistent praise for diagnostic skill, politeness, and efficient execution
1 cited review
“speedy and wonderful job fixing our bathroom sink plumbing”
Cited in 4 of the 199 reviews we analyzed — 3 cited reviews not excerpted here.
Thorough explanations of work: Multiple 5-star reviews mention technicians taking time to explain problems and solutions clearly
Cited in 2 of the 199 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Unlicensed technician causing thousands in damage: One 2023 Yelp review documents company sending unlicensed technician (confirmed by Texas State Board of Plumbing Examiners) who damaged all home fixtures; company refused liability and refused refund
Cited in 1 of the 199 reviews we analyzed.
Red flag
Dangerous workmanship: Technician created hole in P-trap while snaking (lNoHsMzg2AtrOVDyLgOJ), and another damaged customer's entire drain line with sludge and debris requiring thousands in repairs (9dPFXfP6ERGxsBTc9mLH)
Cited in 2 of the 199 reviews we analyzed.
Red flag
Aggressive pressure to sign contracts before showing camera footage: Multiple reviews describe technicians pressuring immediate contract signing and refusing to show diagnostic video footage, preventing customers from obtaining second opinions (FHiAVy6P6yBcJldyvtYW, uSqJhO0Nz0e62bTmSQ3w, q1Kt335y2f4z5vzJW1HU)
Cited in 3 of the 199 reviews we analyzed.
Red flag
Pattern of customer requests for refunds or rework ignored: Multiple reviews describe unanswered calls, ignored complaints, and manager rudeness when disputing charges (g4G1BWvCVd5JDS290vMj, pSAlYRohOyEHS1vCaESS, ufxwhHdZbrxZ7S7I8Ehm)
“$907 for roots, same issue week later, wanted charge again”
Cited in 3 of the 199 reviews we analyzed.
Red flag
Partnership with fraudulent water damage company (American Water Damage of Arlington): Multiple reviews describe this referred company overbilling, lying about insurance coverage, and causing additional property damage with no recourse; Mr. Rooter refuses to oversee or warrant the partnership (GgA1LDz34QO7JZ0kpoIX, 0h880p8tuqN1EVGcDg9m, pSAlYRohOyEHS1vCaESS)
Cited in 3 of the 199 reviews we analyzed.
Red flag
Technician rudeness and hostility: At least one review describes technician being condescending, combative, and unprofessional when customer asked questions (IbOw4cVd9rsswjy8Y93r)
Cited in 1 of the 199 reviews we analyzed.
Red flag
No-show or massive delays on emergency calls: One review documents 13-hour wait with repeated assurances of 'next appointment' and zero follow-up on Sunday emergency call (9spssPWrE6yN0V7ld4xA)
Cited in 1 of the 199 reviews we analyzed.
Red flag
Extreme rating disparity: Google 4.7/5 (1643 reviews) vs. Yelp 1.9/5 (100 reviews) suggests possible review manipulation or filtering; Yelp reviews contain 30+ detailed complaints with specific dollar amounts and corroborating details
Chronic pricing inflation: 15+ Yelp reviews document quotes and final charges far exceeding industry standard—examples include $907 root removal quoted again 7 days later (g4G1BWvCVd5JDS290vMj), $15,796 estimate for work a competitor completed for $175 (q1Kt335y2f4z5vzJW1HU), $25,000 quote for coupling repair completed elsewhere for $150 (7ViYgE9CgOoQ8JN210IL), and $10,400 drain line work described as unusually easy (xixV81oEvj7T4PB12quh)
“$907 for roots, same issue week later, wanted charge again”
Cited in 7 of the 199 reviews we analyzed.
Incomplete repairs and warranty refusals: Multiple customers report clogged lines returning within days or weeks after payment, then company refuses warranty coverage or charges for re-service (iWpfmZrPPhFvJVgcKjGi, g4G1BWvCVd5JDS290vMj, ufxwhHdZbrxZ7S7I8Ehm, lNoHsMzg2AtrOVDyLgOJ)
“$907 for roots, same issue week later, wanted charge again”
Cited in 4 of the 199 reviews we analyzed.
Misdiagnosis or deliberate overselling: At least 8 reviews describe technicians identifying non-existent or minor issues and recommending expensive replacements ($10k+) that competitors later determined unnecessary—including cast iron pipe 'collapse' (q1Kt335y2f4z5vzJW1HU), broken water main (7ViYgE9CgOoQ8JN210IL), and entire toilet replacement when only tank gasket needed replacement first (UkyPu4Zo45ZS7yptjXk2)
Cited in 7 of the 199 reviews we analyzed.
Unethical behavior targeting elderly and uninformed customers: Multiple complaints describe high-pressure sales tactics, rushed contract signing, and unwillingness to refund overcharges to seniors (xixV81oEvj7T4PB12quh, ufxwhHdZbrxZ7S7I8Ehm, xixV81oEvj7T4PB12quh)
Cited in 2 of the 199 reviews we analyzed.
Hidden costs and surprise billing: Multiple reviews document initial diagnostic fees converted to charges, price increases after job completion, and charges for 'band-aid' temporary fixes presented as complete solutions (xDZn8ymyo0kd0faZOHGY, ufxwhHdZbrxZ7S7I8Ehm, n5BDEtbkC7krFs73BZLV)
Cited in 3 of the 199 reviews we analyzed.
Keep it in proportion: these concerns are cited in 18 of the 199 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Called for an appointment and got one quickly. They would not provide a price even though the guy that came had a price book with fixed prices. $350 to run a camera through the drain. Originally he told me that it would be $500 but I told him I wouldn't pay more than $300. So he said he would do the camera work for free. He ran a camera through the drain and showed me some roots. Told me that it would cost extra …”
“Before you hire this firm to do any digging in your main sewer line, they will quote you a price for just using their camera to determine the cause. My previous plumber, said a camera use would have cost $125. This firm charged me $500. However since my plumber was not available I had to pay the $500 or have it included in the $3,600 for digging up the source of the blockage. Looking back, I should have just paid …”
“As many have said, zero stars would be the most appropriate rating. DO NOT EVER CALL THIS CON ARTIST PLUMBING COMPANY!!! I called with a clogged washing machine drain line. The tech showed up and saw the age of our house (late 50's vintage) and must have seen dollar signs. He immediately started talking about how these old houses have cast iron pipes and they can corrode and would need total replacement. He then got …”
Positive
“Pascual came and did a speedy and wonderful job fixing our bathroom sink plumbing that was leaking. He was patient to find the problem since it is a slow leak but definitely there, and was quick in fixing it in less than an hour. He had a cheerful personality too and was considerate to take his shoes off when he came in. Thanks Pascual!”
“Ian came out to assess a kitchen clog we couldn't fix. Not only was he personable, but he also figured it out quickly and uncloggd our pipes. He also provided great advice on how to avoid deep clogs in the future. We used Mr. Rooter before and will definately use them.again. Highly Recommended.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Extreme rating gap: Google 4.7/5 vs. Yelp 1.9/5 (2.8-star spread). Yelp reviews overwhelmingly detail billing disputes, upsells, incomplete repairs, and misdiagnosis with specific dollar amounts; Google reviews focus on individual technician courtesy. Pattern suggests Google reviews may be incentivized or filtered (one review notes technician pressured positive review on-site).
Should you hire Mr. Rooter Plumbing of Farmers Branch?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Mr. Rooter Plumbing of Farmers Branch?
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Find plumbers near you
Mr. Rooter Plumbing of Farmers Branchisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Dallas · Lake Dallas · Mesquite