Mr. Rooter Plumbing of Abilene
Plumber · Abilene, TX · Open 24 hours per Google listing
Our verdict
4.6★ over 1,280 reviews but the sample is alarming — 24 of 100 are 1-star and BBB rates them C; Yelp reviews repeatedly allege scams, no-shows, and home-warranty billing abuse.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #14 of 15 plumbers we've reviewed in Abilene, TX · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Occasional fast rescue when others can't come — one tech arrived within 30 minutes on a Friday after 4 other plumbers declined
1 cited review
“Needed a plumber asap, called 4 different ones, it's Friday noon and no one could come until Monday. Finally, Mr. Rooter said they would send someone. Grady was here within 30 minutes and resolved the issue quickly.”
Hydro-jetting cleared a blocked main line, avoiding a dig-up
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Multiple Yelp 1-star reviews call them dishonest/scammers, including a $15 pipe billed at $90 on a home-warranty claim
“The technician told me that he had to replace a pipe, but it had to be a certain type. He went to Lowes and paid $15 for said pipe and yet charged me $90 for this and pocketed the money.”
Cited in 2 of the 100 reviews we analyzed.
Red flag
A water-heater dispute escalated to police being called over billing and refusal to provide a paper invoice
Cited in 1 of the 100 reviews we analyzed.
Red flag
One reviewer reports techs butchered existing plumbing over three visits, then tried to upsell more problems
Cited in 1 of the 100 reviews we analyzed.
Repeated no-shows and unreturned callbacks — appointments booked then missed with no follow-up
“Called Friday, July 6th for repairs needed. Got appt for Saturday and said she would call Friday afternoon with time they would be here. No call back on Friday. No call back on Saturday and no show. Not trustworthy on their word.”
Cited in 2 of the 100 reviews we analyzed.
Overpricing and upsell complaints — a leaky-drain fix quoted near $500
Cited in 1 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 7 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“This company is the worst. It took them three visits over a month trying to get simple plumbing problems fixed. The fourth trip I asked them to leave my house after they butchered my existing plumbing and bathtub. I have never ever seen anyone as unprofessional as these " plumbers " I wound up buying my own parts at the hardware store and inside of an hour I repaired what they couldn't do in three hours. and watch …”
“Terrible service and very unprofessional. I won't even give them a 1. That's too high. Their 2,2 rating is too high”
“Terrible service, rude office staff. I had a busted pipe and my home warranty has a contract with Mr Rooter. The tech came out and turned off the water. He told me that someone would be out "either later today or first thing tomorrow". No one called so I called the office at 0900 the next morning to inquire about a time. I was told that they would call me back and let me know. I called two hours later and was …”
Positive
“Had a issue with a blocked main line. They hydro jetted it and saved me from having to have the line dug up”
“Torres I believe was his last name. he did incredible work, he came in, he did his job perfectly i have 0 complaints. he was very friendly I will be calling them for any of my needs from now on thank you!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Dec 2023.
Across platforms
Google shows 4.6★, but the Yelp reviews here are overwhelmingly 1-star on dishonesty and billing, and BBB rates the company only a C — a sharp credibility gap.
Should you hire Mr. Rooter Plumbing of Abilene?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Mr. Rooter Plumbing of Abilene?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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