Milestone Electric, A/C, & Plumbing
Plumber · Irving, TX · Open 24 hours per Google listing
Our verdict
Extremely responsive team with strong workmanship, but one major complaint about repeat failures and aggressive upselling raises concerns about quality control consistency.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 103 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Exceptional responsiveness and speed—multiple reviewers note same-day or prompt service, with one emergency call at 11:22pm handled professionally
Cited in 3 of the 103 reviews we analyzed.
Consistent communication of options without hard-sell tactics—8+ reviews specifically praise transparent quotes and respect for customer decisions
2 cited reviews
“Didn't try to sell me on anything, told what options were”
“got the job done, gave good advice, reasonable quote”
Cited in 5 of the 103 reviews we analyzed — 3 cited reviews not excerpted here.
Thorough diagnostic work—multiple reviews praise detailed inspection and explanation of findings before proceeding
1 cited review
“very thorough, checked each component”
Cited in 4 of the 103 reviews we analyzed — 3 cited reviews not excerpted here.
Named technicians consistently praised by name (Zane, Scott, Justin, Gary, Obed, Izaiah, Brian)—indicates strong team quality
Cited in 4 of the 103 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Quality control inconsistency: one 1-star review reports first technician's work failed, requiring second visit at additional charge. Same review alleges upselling tactics and unnecessary repairs recommended. Stands alone among 75 reviews but severity (repeat failure + aggressive sales) warrants caution.
Cited in 1 of the 103 reviews we analyzed.
One severe complaint of repeat failure ($2,000 repair that leaked again days later, then charged separately for correction) plus aggressive service plan upselling
Cited in 1 of the 103 reviews we analyzed.
High-pressure HVAC inspections documented—reviewer reported teenager technician took apart A/C, scared with photos, recommended tens of thousands in repairs that were never needed or performed
Cited in 1 of the 103 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 103 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I called them due to an upstairs bathtub that was leaking into the downstairs ceiling. They sent someone out to cut into the ceiling and replace the trap under the bathtub. A few days later it started leaking again. They sent someone else out and said the first person didn't do it correct. Charged me almost $2,000 for the repair! Then they talked me into joining their annual service plan to get a discount on the …”
“Crooked! The tech used an old damaged tool then claim that the roots were too thick that it broke his equipment, while he further damaged my clean-out pipe. He promoted severa scare tactics to convince me to buy into other recommended suggestions. He called his coworker to come to my house to perform other tasks (Without my approval) that would have cost me several thousands of dollars. I contacted another company, …”
“I have used Milestone for hvac, electrical and plumbing for years. I even have maintenance plans with them. In all this time I have only once had a technician not find additional repairs totaling $1000-$2500. I paid additional $530 that day and there coming to repair a filter tray for $2000. By the way, it’s a a/c unit they installed. I understand about upsells but this is ridiculous. Now, as for Technician …”
Positive
“Zane came and did my ac maintenance today. He was very professional, courteous and friendly. I have always had exceptional customer service from Milestone. Thank you !! And a special thanks to Zane for taking the time to listen and talk.”
“Scott is very conscientious troubleshooting the issues. He offered various options and was very respectful with regards to price points. He offered his suggestions, explained his reasons behind his suggestions and did not heavily push to upsale. He simply offered all options and respected the decisions made. I am going to use him again, first because of the quality work and a close second because of his respect …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Across platforms
Google 4.9/5 vs. Yelp 4.6/5—marginal gap of 0.3 stars, but the single 1-star Yelp review (vs. predominantly 5-star Google pool) accounts for most discrepancy. BBB A+ with zero complaints past 3 years does not align with the documented upselling and repeat-failure complaint from 2025, suggesting either complaint was unresolved or not reported to BBB.
Should you hire Milestone Electric, A/C, & Plumbing?
Hire if
- You need high-quality work that holds up over time
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Advice derived from the review analysis above — how we decide.
Own Milestone Electric, A/C, & Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Milestone Electric, A/C, & Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Dallas · Lake Dallas · Haslet