Mayer Plumbing
Plumber · Parma, OH
Our verdict
Mayer Plumbing holds 4.7 stars on 129 reviews with 86% positive sentiment — sewer repair finished 2 days ahead of schedule, office communication praised, but labor-only pricing flagged as excessive across multiple toilet repairs.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Sewer repair completed 2 days ahead of schedule — 3-day job finished in 1 day; crew praised as hard-working and efficient
1 cited review
“A sewer repair that was schedule for three days they finished in one. Amazing customer service as well. Again, I recommend Mayer plumbing for anything you might need. Always excellent!!!! Prompt and reliable.”
Office communication strong: office manager Kristi praised for accuracy and timeliness; owner and techs directly reachable for quotes
1 cited review
“Mayer is always excellent in all that they do. I have been using them for quite some time now for projects at my century home, and they are always communicative, punctual, and professional.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Consistent on-time arrival across years of repeat use — cited by multiple repeat customers
1 cited review
“We have used Mayer many times. They always provide excellent service. They are always on time. Very reliable, honest and trustworthy. I recommended their services twice this week!”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Camera scope DVD neither retained nor proactively provided — requested copy gone; customer charged $125 to re-scope
Cited in 1 of the 100 reviews we analyzed.
$118 for wax seal replacement ($5 part, 5-minute job); $310 for flush valve ($10 part, 10-minute job) — labor-only pricing called 'highway robbery'
“I won't be using Mayer again. Their prices are highway robbery. $118 just to replace the little silicone/wax seal gasket in a toilet - a $5 part and a 5-minute job. $310 just to change the toilet's flush valve — a $10 part and a 10-minute job.”
HVAC tech no-show with no proactive communication — customer drove 45 minutes and wasted half-day PTO; only notified of flat tire after two follow-up calls
Cited in 1 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Made an appt last week for their HVAC tech to look at my mom's thermostat. Appt was for today 8-9am. I took a half day off work, drove 45 minutes to be at her house at 8 AM, only for the tech to not show up. I called at 9 & was told he was running late. I called again at 10 & was told that I was his next stop. at 10:30, they called to tell me he had a flat tire & hadn't been in yet today. I wasted a half day of PTO …”
“This past Saturday my husband and I had a sewage back up in our basement. There wasn't much water, but we wanted to address the problem immediately. We called Mayer Plumbing. After giving us a two hour window to arrive, they came 40 minutes past the timeframe. When they arrived they briefly assessed the problem externally and quoted us $475 to fix the back up and an additional $89 for an emergency call. My …”
“We hired Mayer Plumbing and Heating to move a bathroom commode and sink within the same room about 4 feet in distance from its previous location. We were in a remodeling project in our offices and this work alone cost nearly $8,000. We couldn't keep their workers on the job more than 2 hours at a time. They would leave for long periods, go across the street and smoked and used their cell phones. We failed the …”
Positive
“Brandon did a great job installing a new tankless water heater for us. Eddie answered quickly my request for a quote as well as any other questions I had. It’s really nice communicating with the guys that make the decisions and do the work. Highly recommend!”
“We called Mayer Friday morning after Thanksgiving at 8:30 and they scheduled us for between 11-2pm. I got a call at 10 that they were on the way! They completed the replacement for us so quickly and we could not be more grateful! Thank you so much! Highly highly recommend Mayer!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Jan 2026.
Across platforms
Should you hire Mayer Plumbing?
Hire if
- You need high-quality work that holds up over time
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Mayer Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Mayer Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Cleveland · Strongsville · Avon Lake · Medina